Airline Operations Supervisor

7 days ago

Fort Worth, Texas, United States WFS Full time

Job Summary

The classification of Airport Services Manager includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions; monitors the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements. This position may include responsibility for communication between Airport Board officials and individual customers with the Company. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.

Ramp Service Functions

Includes the following:

  • Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft;
  • The transporting of cargo between terminals and aircraft;
  • The ramp transfers of cargo where required;
  • The receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room;
  • The completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.

Additional Responsibilities

Perform all aspects of airport operations, including:

  • Ticketing transactions;
  • Baggage check-in;
  • Issuing boarding passes;
  • Dispatching flights in a safe and timely manner.

May also be responsible for baggage service functions of filing loss, damage, and pilferage claims. Offers efficient and professional customer service and resolves passenger problems as required. Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies. Acts as company representative when assigned. Reports to work on a regular and timely basis.

Requirements

The ideal candidate will have:

  • An Associate's degree (A. A.) or equivalent from two-year college or technical school;
  • Related experience and/or training;
  • Ability to read, write, speak, and understand the English language;
  • Ability to work weekends (Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

The ideal candidate will have:

  • Ability to read, write, fluently speak and understand the English language;
  • Cognitive skills to set priorities and use independent judgment;
  • Ability to handle stress. Work with minimal supervision;
  • Ability to write routine reports and correspondence;
  • Ability to speak effectively before groups of customers or employees of organization.

Physical Requirements/Working Conditions

The ideal candidate will be able to:

  • Lift up to 70 lbs;
  • Work in a high noise level environment.

Perks & Benefits

  • Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app;
  • On the spot awards offered through the Awardco Platform including gift cards and more;
  • Multiple options for both full and part-time employees;
  • Travel Discounts, Pet insurance, Discount Shopping & More;
  • Wellness Programs offered to all employees;
  • 401k program offered with company match;
  • Opportunity for Internal Mobility and transfers available;

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