Market Financial Center Manager

3 weeks ago

Sunset Beach, North Carolina, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our goal is to be a great place to work for our teammates around the world, and we achieve this by being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

We believe in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. This approach allows us to create a work environment that is conducive to productivity and job satisfaction.

As a Market Financial Center Manager, you will be responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Your key responsibilities will include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. You will drive operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operate as a backup financial center leader within a market

• Manage client traffic, engaging and appropriately routing clients, and fostering client retention

• Manage business results through formalized management routines and coaching

• Create a world-class client experience environment

• Manage market-level initiatives prescribed by market leaders

• Drive operational excellence

Requirements:

• 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Preferred Qualifications:

• 1+ years of management experience, including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality

• Bachelor's Degree in a related field

• Bilingual (fluent verbal and written)

Skills:

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Equal Employment Opportunity:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law. We also prohibit discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.

Drug-Free Workplace and Alcohol Policy:

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Benefits:

Bank of America offers a range of benefits to support the physical, emotional, and financial well-being of our teammates. These benefits include competitive pay, comprehensive health insurance, retirement savings plans, and paid time off. We also offer opportunities for professional development and career advancement.

How to Apply:

If you are a motivated and experienced leader who is passionate about delivering exceptional client experiences, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity with you further.

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