Customer Service Representative III
4 days ago
This position is primarily responsible for handling incoming calls and requests from territory reps and regional managers, as well as direct contact with customers and internal personnel.
Key Responsibilities- Support programs including Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
- Collaborate with Customers, Sales Reps, Credit, Contracts, and Customer Service Reps (CSR) to track shipments, obtain pricing information, handle emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
- Process returns specific to Sales Support programs, such as samples, consignment, and delayed billing.
- Process demo, trade show, and internal requests.
- Responsible for processing iStar requests, which is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI).
- Responsible for processing email and fax requests sent to the server (FileNet).
- Meet expectations for availability metrics and accuracy metrics while performing duties.
- Perform all duties within the job-specific SOP requirements.
- Assist with special projects.
- Perform other duties as required.
- 3 years of experience with an Associate in Arts degree or diploma, or an equivalent combination of education and work experience.
- Ability to work Monday-Friday from 10:30am-7:00pm.
- Must pass a drug test as a pre-employment requirement due to the safety-sensitive nature of the role.
- SAP, FileNet P8, and Microsoft Office experience preferred.
- Experience in BSC Customer Service is a plus.
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