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Customer Service Representative

2 months ago

Quincy, Massachusetts, United States Affinity Plus Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Affinity Plus. As a Member Advisor, you will be responsible for providing exceptional service to our members through various channels, including the lobby, drive-thru, and phone.

Key Responsibilities
  • Process transactions accurately and efficiently, including deposits, withdrawals, payments, and cashier's checks.
  • Provide education to members on self-serve options and assist with online banking.
  • Verify endorsements and proper identification on deposit transactions.
  • Execute wire or ACH transfers of funds.
  • Instant issue debit, credit, and gift cards.
  • Troubleshoot credit or debit card issues, online banking questions, or other general account-related questions and issues.
  • Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.
Requirements
  • 1+ years of customer service or professional experience working with people and/or cash handling experience required.
  • Aptitude to work independently as well as part of a team and ability to collaborate with others.
  • Strong verbal and written communication skills.
  • Time Management skills and the ability to prioritize workload based on department and member needs.
  • Flexibility to adapt and succeed in a dynamic environment.
  • Ability and drive to provide exceptional service to members and employees.
  • Intermediate computer skills and the ability to navigate between multiple systems with ease.
Work Environment
  • Requires face-to-face interaction and coordination of work with other employees, and in-person interaction.
  • Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch.
  • Working at a computer 98% of the day, utilizing the phone 40-60%.
  • Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion.
  • Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
  • Lift, carry, push or pull up to approximately 50 pounds.
Required Work Schedule

Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This position will have an in-person training period of at least 90 days on-site in Grand Rapids, MN. Ongoing, the position will have the ability to be mostly virtual with a rotating full week in-person in Grand Rapids once every six weeks.

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