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Customer Care Associate

2 months ago

Birmingham, Alabama, United States HomeServe USA Full time

Customer Service Representative

Job Category: Freedom Requisition Number: OFFIC03961

Job Overview

Freedom Heating & Cooling stands as a premier Plumbing and HVAC service provider in Birmingham, AL. We prioritize values such as integrity, respect, expertise, customer orientation, and operational efficiency. Our commitment is to foster an exceptional work environment for our team members. Since our acquisition by HomeServe USA in August 2020, we have joined a global network dedicated to serving millions of clients across the US, Canada, UK, France, Spain, and Japan. Together, we aspire to be the go-to solution for home repair needs, and we welcome you to join us in realizing this vision.

Key Responsibilities

  • Execute daily administrative tasks, including billing and permits.
  • Address customer inquiries and assist with the parts and installation process.
  • Coordinate scheduling and manage various office duties utilizing Microsoft Word and Excel.

Job Requirements

A high school diploma is required, along with proficiency in Microsoft Word and Excel. Candidates should possess general office skills, computer literacy, and strong customer service abilities.

What We Offer

  • Competitive compensation
  • Opportunities for career advancement
  • Comprehensive training programs
  • Health benefits and paid time off
  • Retirement savings plan

Freedom by HomeServe is proud to be an Equal Opportunity Employer.