Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lineage Logistics Holding, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Processing: Process customer orders accurately and efficiently, ensuring that all necessary information is collected and documented.
- Inventory Management: Verify inventory levels, track product availability, and coordinate with warehouse teams to ensure that products are available for customers.
- Reporting: Generate customer reports as requested, including weekly and monthly late/bill reports.
- Communication: Develop and maintain strong relationships with customers, responding to their needs and concerns in a professional and courteous manner.
- Education: High school diploma or equivalent required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Technical Skills: Proficient in Microsoft Office Suite and other relevant software applications.
At Lineage Logistics Holding, LLC, we value our employees and offer a range of benefits, including medical, dental, and basic life and disability insurance, 401(k) retirement plan, paid time off, and annual bonus eligibility. We are committed to providing a safe and inclusive work environment, and we are an equal opportunity employer.
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