Customer Service Coordinator

16 hours ago


Hartford, Connecticut, United States YO HR CONSULTANCY Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Coordinator to join our team at YO HR CONSULTANCY. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Maintain accurate records of customer interactions and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with company policies and procedures to ensure compliance
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • High school diploma or equivalent required; post-secondary education preferred
  • 1-3 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Valid driver's license and reliable transportation
  • Intermediate computer skills and proficiency in Microsoft Office
Working Conditions

This role requires the ability to work in a team environment, maintain confidentiality, and handle sensitive customer information. The ideal candidate will be able to work in a dynamic environment, prioritize tasks, and meet deadlines.

YO HR CONSULTANCY is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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