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Client Relations Specialist

2 months ago

Huntley, Illinois, United States UNION SPECIAL LLC Full time
Position Overview

As a Customer Service Representative at UNION SPECIAL LLC, you will play a crucial role in maintaining and enhancing client relationships. Your responsibilities will include:

  • Client Communication: Engage with client accounts through various channels to address inquiries and provide assistance.
  • Order Management: Process and manage orders efficiently to ensure timely fulfillment.
  • Collaboration: Work closely with sales teams and customers to gather and assess requirements, ensuring all necessary information is available for effective service delivery.
  • Process Improvement: Contribute to departmental initiatives aimed at boosting productivity and enhancing customer satisfaction.
  • Additional Responsibilities: Undertake other tasks as assigned to support team objectives.
Qualifications
  • A high school diploma or GED is mandatory.
  • Strong interpersonal and communication skills are essential.
  • Ability to maintain professionalism and productivity under pressure.
  • Familiarity with Word, Excel, Outlook, and ERP software is preferred.
  • Prior experience in customer service is advantageous.
  • Detail-oriented with excellent organizational skills, capable of prioritizing tasks effectively.
  • Bilingual in Spanish is a plus.