Hotel Operations Manager
7 days ago
The Front Desk Supervisor is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This role requires a strong focus on customer service, leadership, and problem-solving skills.
Key Responsibilities- Guest Services: Provide personalized attention to guests, respond to their needs and concerns, and ensure their stay is memorable and enjoyable.
- Front Desk Operations: Supervise the front desk team, manage guest check-ins and check-outs, and maintain accurate records of guest information.
- Leadership and Training: Train and develop front desk staff, provide coaching and feedback, and ensure they have the skills and knowledge to deliver exceptional guest service.
- Problem-Solving and Conflict Resolution: Address guest complaints and concerns in a professional and courteous manner, and work to resolve issues promptly and fairly.
- Communication and Teamwork: Collaborate with other hotel departments to ensure seamless guest experiences, and communicate effectively with guests, staff, and management.
- Education: High school diploma or equivalent required.
- Experience: Two years of previous hotel experience required, with a focus on customer service and leadership.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving and conflict resolution skills.
- Certifications: ServSafe certification required, TIPS certification preferred.
- Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
- 401(k) Retirement Plan: Company-matched retirement savings plan.
- Paid Vacation and Sick Days: Generous paid time off policy.
- Sonesta Hotel Discounts: Discounts on hotel stays and services.
- Educational Assistance: Opportunities for professional development and education.
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