Veeva CRM Specialist

2 weeks ago

Blue Bell, Pennsylvania, United States SlipStream I.T. Inc Full time
Overview

At Slipstream IT, we are dedicated to enhancing IT Support and delivering managed solutions through a strategic consulting and global leadership management framework. Our offerings are tailored specifically for emerging pharmaceutical and biotechnology companies. Slipstream's top-tier solutions liberate clients from the burdens of internal IT, enabling them to swiftly progress towards their objectives. With a leadership team that has collaborated for over a decade, you will become part of a proven team, culture, and strategy aimed at fostering innovation within the IT outsourcing sector while expanding your skillset with opportunities for internal advancement.

Key Responsibilities:
  • Facilitates and directs Veeva CRM support resources at client locations - Regular meetings.
  • Acts as the escalation point for internal technical inquiries at client sites.
  • Ensures Ticket Resolution for Veeva products within the Ticketing System.
  • Diagnoses issues related to Veeva products and all associated integrations.
  • Offers support and administration for Veeva products.
  • Executes Configuration Changes in Veeva products.
  • Documents Business Requirements effectively.
  • Engages in Project Work - Veeva CRM Configuration changes, testing, deployment activities, and Veeva CRM integrations.
  • Collaborates with third-party integration points for modifications, testing, and deployment activities.
Qualifications:
  • In-depth understanding of Life Science (Pharma) - Sales Business Processes.
  • Proficient in configuring custom objects, layouts, reports, and CLM functions within the Veeva platform.
  • Experience in data analysis and migration of CRM data from legacy systems into Veeva.
  • Exceptional communication skills, both written and verbal, to convey concepts and ideas related to assigned projects and customer support.
  • Strong collaborative skills with the capability to work in cross-functional, global teams as well as independently.
  • Veeva CRM Certified.
  • SFDC Admin Certification.
Benefits:
  • 401k matching
  • Comprehensive health, dental, and vision insurance
  • Life insurance and Long-Term Disability coverage
  • Discretionary Paid Time Off
Slipstream IT is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit any form of discrimination and harassment based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not encompass all assigned duties, responsibilities, or aspects of the job described, and may be revised at any time at the sole discretion of the Employer.

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