Contact Center Solutions Architect
1 day ago
We are looking for a talented Contact Center Solutions Architect to join our team at Walmart. As a Senior Software Developer, you will play a critical role in designing and implementing cutting-edge Contact Center solutions.
About the JobThe ideal candidate will have a strong background in Java and NICE inContact scripting, as well as experience working with Agile development methodologies. You will collaborate with cross-functional teams to deliver high-quality solutions that meet the needs of our customers.
Responsibilities:- Design and develop Contact Center systems, including NICE inContact scripting and Java services
- Work closely with Product teams to understand requirements and convert them into scalable solutions
- Maintain and enhance existing Contact Center systems
- 5+ years of Java development experience
- 3+ years of NICE inContact script development experience
- Expertise in Contact Center systems and IVR development
- Proficiency in Java debugging and maintenance of services needed to support NICE inContact Self-Service
- Estimated salary range: $105,000-$190,000 per year
- Annual performance bonuses
- Competitive pay and benefits package
- Ongoing professional development opportunities
Please note that the estimated salary range is based on national averages and may vary depending on location and other factors.
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