Contact Center Solutions Architect

1 day ago


Silver Lake, Kansas, United States Walmart Full time

We are looking for a talented Contact Center Solutions Architect to join our team at Walmart. As a Senior Software Developer, you will play a critical role in designing and implementing cutting-edge Contact Center solutions.

About the Job

The ideal candidate will have a strong background in Java and NICE inContact scripting, as well as experience working with Agile development methodologies. You will collaborate with cross-functional teams to deliver high-quality solutions that meet the needs of our customers.

Responsibilities:
  • Design and develop Contact Center systems, including NICE inContact scripting and Java services
  • Work closely with Product teams to understand requirements and convert them into scalable solutions
  • Maintain and enhance existing Contact Center systems
Requirements:
  • 5+ years of Java development experience
  • 3+ years of NICE inContact script development experience
  • Expertise in Contact Center systems and IVR development
  • Proficiency in Java debugging and maintenance of services needed to support NICE inContact Self-Service
What We Offer:
  • Estimated salary range: $105,000-$190,000 per year
  • Annual performance bonuses
  • Competitive pay and benefits package
  • Ongoing professional development opportunities

Please note that the estimated salary range is based on national averages and may vary depending on location and other factors.



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