Product Owner, Customer Operations

4 weeks ago

New York, New York, United States Consolidated Edison Company of New York Full time
Job Summary

We are seeking a highly skilled Product Owner, Customer Operations to join our team at Consolidated Edison Company of New York. This role will be responsible for leading the Privacy Readiness project, implementing and running an enterprise program including a new technology platform, OneTrust, and business processes to support compliance with current and anticipated data privacy laws in New York State.

The successful candidate will have a strong background in project management, privacy, and data governance, with experience in designing and implementing privacy program elements. They will be able to work independently and collaboratively with stakeholders to build consensus and drive results.

The ideal candidate will have a proven track record of leading internal business and cross-functional teams, engaging vendors and company stakeholders, and monitoring and controlling all project activity throughout the project life cycle.

Key Responsibilities:

  • Lead the Privacy Readiness project, including the implementation and running of an enterprise program including a new technology platform, OneTrust, and business processes to support compliance with current and anticipated data privacy laws in New York State.
  • Develop and implement associated plans, including business requirements, stakeholder lists, and risk registers.
  • Develop messaging and communication strategy and materials to proactively engage stakeholders, build awareness, solicit input, and gain alignment to positively influence project outcomes.
  • Conduct research and perform benchmarking with utilities and other businesses and organizations to stay informed of new legislation, trends, and best practices.
  • Perform testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.

Requirements:

  • Associate's Degree and 5 years of work experience, or Bachelor's Degree and 3 years of work experience, or Master's Degree and 2 years of work experience.
  • Strong project management skills with experience as a product owner or similar role on a technology implementation project.
  • Ability to work independently as well as drive results by collaborating with stakeholders to build consensus.
  • Demonstrated ability to be well organized, detail oriented, and flexible to handle multiple assignments and deadlines.
  • Proven leadership and interpersonal skills and strong ability to communicate clearly and effectively (written and oral) with all levels of the organization.
  • Experience developing and delivering presentations and creating documentation that can be consumed by users of diverse background and skills.
  • Strong analytical skills and problem-solving skills with experience in business process improvement.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications:

  • Experience in a privacy, data privacy, or data governance-related role in operations, risk management and/or compliance.
  • Experience in organizational change management or customer experience management.
  • Supervisory/management experience with employees, vendors, and contractors.
  • Agile or Scrum certification(s).
  • OneTrust Privacy Professional certification.
  • IAPP CIPP-US, CIPM, or CIPT certification.

Additional Requirements:

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must be able and willing to travel within Company service territory, as needed.

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