Product Owner, Customer Operations

4 weeks ago

New York, New York, United States Consolidated Edison Company of New York Full time
Job Summary

We are seeking a highly skilled Product Owner to join our Customer Operations team at Consolidated Edison Company of New York. The successful candidate will be responsible for leading the Privacy Readiness project, implementing a new technology platform, and developing business processes to ensure compliance with data privacy laws.

Key Responsibilities
  • Develop and prioritize product and feature development for the DSAR (data subject access requests) or Consent and Preference Management product, as well as related workstreams.
  • Collaborate with cross-functional teams, vendors, and stakeholders to deliver project goals and objectives.
  • Lead internal business teams, engage vendors, and monitor project activity throughout the project life cycle.
  • Establish work plans, administer meetings, assign and track tasks, develop status reports, and monitor budget and financials.
  • Develop and implement project documentation, messaging, and communication strategies to engage stakeholders and build awareness.
  • Conduct research and benchmarking to stay informed of new legislation, trends, and best practices.
  • Perform testing associated with changes to business processes and systems, including development of detailed test plans and test cases.
Requirements
  • Associate's Degree and 5 years of work experience, or Bachelor's Degree and 3 years of work experience, or Master's Degree and 2 years of work experience.
  • Strong project management skills, experience as a product owner or similar role, and ability to work independently and collaboratively.
  • Proven leadership and interpersonal skills, strong analytical and problem-solving skills, and experience in business process improvement.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience in a privacy, data privacy, or data governance-related role.
Preferred Qualifications
  • Master's Degree and 2 years of work experience.
  • Experience in organizational change management or customer experience management.
  • Supervisory/management experience with employees, vendors, and contractors.
  • Agile or Scrum certification(s), OneTrust Privacy Professional certification, and IAPP CIPP-US, CIPM, or CIPT certification.
Additional Requirements
  • Ability to respond to Company emergencies and perform a System Emergency Assignment to restore service to customers.
  • Must be able and willing to travel within Company service territory, as needed.

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