Hospitality and Service Excellence Lead

3 weeks ago


Charlotte, North Carolina, United States Compass Group, North America Full time
Job Overview:

We are seeking an experienced Patient Experience Manager to support healthcare accounts throughout the United States. This position requires full travel to support healthcare account openings and refreshes.

Responsibilities:
  1. Enhance patient satisfaction by conducting daily rounds, introducing staff, and addressing patient concerns.
  2. Analyze data from third-party vendors to determine priority units, designate strategies to improve patient satisfaction, and create account plans to meet compliance criteria.
  3. Collaborate with housekeepers, patient dining associates, and supervisors to resolve patient concerns, address special requests, and provide service recoveries.
Qualifications:
  • 4-year degree preferred
  • Hospitality management or Patient Care experience
  • Experience with high-volume patient visiting, rounding, and surveying
  • Proficiency with computers, including Microsoft Office programs
  • Able to work a flexible schedule, including weekends, evenings, and holidays as business permits
  • Able to travel 100% of time


  • Charlotte, North Carolina, United States Raydal Hospitality Full time

    Hospitality Service AmbassadorWe are seeking a charismatic and organized individual to serve as a Hospitality Service Ambassador at MaB Cocina Tropical. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.About the Role:Provide warm and efficient...

  • Customer Service Lead

    3 weeks ago


    Charlotte, North Carolina, United States Sage Hospitality Full time

    Job OverviewWe are seeking a highly skilled Front Desk Supervisor to join our team at UNC Charlotte Marriott. This role is responsible for supervising front office staff, ensuring an efficient operation that produces excellent results for our customers. The ideal candidate will have previous experience in dealing directly with the public and acquired general...

  • Hospitality Host

    2 weeks ago


    Charlotte, North Carolina, United States Concord Hospitality Enterprises Company Full time

    Job Title: Hospitality HostCompany Overview:We are a leading hospitality company, Concord Hospitality Enterprises Company, dedicated to providing exceptional guest experiences. Our team of professionals strives to deliver top-notch services that exceed our guests' expectations.Salary:$35,000 - $45,000 per yearJob Description:The ideal candidate will be...

  • Floor Supervisor Lead

    2 weeks ago


    Charlotte, North Carolina, United States Raydal Hospitality Full time

    Job Description for Floor Supervisor LeadRaydal Hospitality is seeking a skilled Floor Supervisor Lead to join our team. As a key member of our operations team, you will be responsible for ensuring seamless day-to-day operations during designated shifts.About the Job:Coordinate front and back of house operations to maintain high standardsDirect staff...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Breakfast Attendant Job Overview">This role provides an exciting opportunity to deliver exceptional breakfast service to hotel guests at the Element hotel in Charlotte, NC.The successful candidate will have a passion for delivering top-notch customer experiences and ensuring every guest has a memorable stay.About the Role:">We are seeking an enthusiastic and...


  • Charlotte, North Carolina, United States Budderfly, Inc. Full time

    Job Summary:As an HVAC/R Service Excellence Lead, you will play a key role in ensuring the optimal performance of our HVAC units across Charlotte, NC. You will maintain and repair complex HVAC/R systems, identify potential issues before they arise, and provide excellent customer service. If you have a strong background in HVAC/R and enjoy working in a...

  • Hospitality Attendant

    1 month ago


    Charlotte, North Carolina, United States StepStone Hospitality Full time

    About the PositionWe are looking for a dedicated and organized individual to join our housekeeping team at StepStone Hospitality. The successful candidate will play a vital role in maintaining the cleanliness and comfort of our facilities, ensuring a memorable experience for our guests.Key Responsibilities:Stock and maintain your own cleaning cart with...


  • Charlotte, North Carolina, United States JACKMONT HOSPITALITY INC Full time

    Job OverviewWe are seeking an exceptional Guest Experience Ambassador to join our team at JACKMONT HOSPITALITY INC. as a HOST/HOSTESS in Charlotte, NC.About the Role:Greet incoming and departing Guests warmly, providing a positive first impression of our hospitality standards.Seat Guests in the bar or dining area and ensure a smooth handoff to the service...

  • Hospitality Associate

    2 weeks ago


    Charlotte, North Carolina, United States JACKMONT HOSPITALITY INC Full time

    Job Overview:We are seeking a talented individual to join our team as a Food and Beverage Service Provider at JACKMONT HOSPITALITY INC. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and ensuring a memorable dining experience for our guests.Estimated Salary:$12-$15 per hourKey...


  • Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time

    About UsWe are Marriott Hotels & Resorts, a leading hospitality brand that has been redefining the art of service for over 90 years. With a global presence in over 130 countries, we pride ourselves on crafting unique experiences that exceed our guests' expectations.Estimated Salary Range$52,000 - $62,000 per year, depending on location and experience.Key...


  • Charlotte, North Carolina, United States Marvin Love and Associates Full time

    Benefits and CompensationThe successful candidate will receive a competitive salary of $58,000 - $68,000 per year, depending on experience. We also offer a range of benefits, including health insurance, retirement plan, and paid time off.RequirementsEducation: Bachelor's degree in Hospitality Management or a related field is preferred.Work Experience: 2+...


  • Charlotte, North Carolina, United States Summit Hospitality Incorporated Full time

    About the RoleWe are looking for a highly organized and detail-oriented BREAKFAST HOST/HOSTESS to join our team at Summit Hospitality Group. The successful candidate will be responsible for managing the preparation and presentation of our complimentary breakfast service.Key responsibilities include preparing breakfast stations, monitoring food levels,...


  • Charlotte, North Carolina, United States Aimbridge Hospitality Full time

    Key ResponsibilitiesThe Hospitality Representative will be responsible for managing the front desk operations, including checking in and out guests, handling room assignments, and addressing any concerns or issues that may arise during their stay.In addition, the representative will be expected to provide exceptional customer service, respond to phone calls...

  • Front Desk Lead

    2 weeks ago


    Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time

    About the Position:We are seeking a Front Desk Lead to join our team at StepStone Hospitality Inc.This entry-level role requires an individual with basic hotel experience, particularly in front desk operations.The ideal candidate will have excellent communication skills, be able to maintain high standards of quality guest service, and achieve budgeted...


  • Charlotte, North Carolina, United States HC-Resource Full time

    About This Opportunity:HCR Resource is seeking a seasoned Front of House Manager to join our team in North Carolina. As a key member of our management team, you will play a critical role in shaping our hospitality experience and driving business success. If you have a passion for creating exceptional customer experiences, leading high-performing teams, and...


  • Charlotte, North Carolina, United States Raydal Hospitality Full time

    We are seeking a talented Service Leadership Specialist to join our Raydal Hospitality team. As a Restaurant Manager, you will be responsible for overseeing daily operations, leading our team with integrity and enthusiasm, and ensuring exceptional guest experiences.Job Requirements:Minimum of 2 years' experience in restaurant management, preferably in a...


  • Charlotte, North Carolina, United States Gecko Hospitality Full time

    Overview">We are seeking an experienced Lead Culinary Operations Manager to join our team at Gecko Hospitality in Charlotte, NC. As a key member of our culinary team, you will play a crucial role in maintaining the highest standards of kitchen operations, food quality, and guest satisfaction.">Salary">The estimated salary for this position is up to $65,000...


  • Charlotte, North Carolina, United States High Tide Hospitality Full time

    Do you have what it takes to deliver exceptional customer service in a fast-paced environment? High Tide Hospitality is seeking highly motivated and experienced Servers/Bartenders to join our team.About the RoleAs a Server/Bartender, you will be responsible for creating memorable dining experiences for our guests. Your duties will include taking orders...


  • Charlotte, North Carolina, United States JACKMONT HOSPITALITY INC Full time

    Job Title: Hospitality ProfessionalWe are seeking a highly skilled and experienced Hospitality Professional to join our team at JACKMONT HOSPITALITY INC. As a Mixology Expert, you will be responsible for delivering exceptional service to our guests by providing a welcoming atmosphere and expertly mixing and serving drinks according to standard recipes.Key...


  • Charlotte, North Carolina, United States Budderfly, Inc. Full time

    About the Role:Budderfly is a pioneering company in the energy efficiency sector, dedicated to helping businesses reduce their carbon footprint and lower their energy costs. We are seeking an experienced HVAC/R Service Excellence Lead to join our team in Charlotte, NC.The successful candidate will be responsible for ensuring the optimal operation of our...