Service Excellence Ambassador

2 days ago


Charlotte, North Carolina, United States Marriott Hotels & Resorts Full time

About Us

We are Marriott Hotels & Resorts, a leading hospitality brand that has been redefining the art of service for over 90 years. With a global presence in over 130 countries, we pride ourselves on crafting unique experiences that exceed our guests' expectations.

Estimated Salary Range

$52,000 - $62,000 per year, depending on location and experience.

Key Responsibilities

  1. Create personalized experiences for each guest, exceeding their expectations and leaving a lasting impression.
  2. Foster a welcoming atmosphere through attentive and knowledgeable service, ensuring every guest feels valued and cared for.
  3. Develop and maintain extensive knowledge of our menu offerings, wine list, and hotel amenities to provide expert recommendations and guidance.
  4. Work collaboratively with colleagues to ensure seamless service delivery and continuous improvement.

Requirements

  • Excellent communication and interpersonal skills.
  • Prior experience in the hospitality industry (desired).
  • Ability to work effectively in a fast-paced environment.
  • Passion for delivering exceptional service and creating memorable experiences.

Benefits and Perks

  • Medical, dental, and vision coverage.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • Career advancement opportunities within our global organization.


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