Experienced Customer Service Sales Expert

2 weeks ago

Anchorage, Alaska, United States GCI Full time

Job Overview:
As a Senior Customer Service Sales Specialist at GCI, you will play a pivotal role in enhancing customer satisfaction and loyalty through exceptional service and sales techniques. This position is designed for individuals who are passionate about delivering high-quality customer experiences while promoting GCI's innovative products and services.

Key Responsibilities:
Customer Engagement and Sales:
Utilize your extensive knowledge of GCI's offerings and competitive pricing to assist customers in selecting the most suitable plans and products. Each interaction is an opportunity to build trust and educate customers about their options. You will be responsible for:

  • Providing outstanding customer service and addressing inquiries effectively.
  • Meeting and exceeding sales targets through upselling and cross-selling.
  • Creating a first-class customer experience by handling service issues professionally.

Training and Development:
Stay updated on all GCI products, services, and promotions. Participate in ongoing training to enhance your skills and knowledge of the telecommunications industry. Responsibilities include:

  • Maintaining awareness of competitor offerings and providing feedback to management.
  • Cross-training in other areas to improve technical skills.
  • Keeping abreast of the latest technology trends.

Essential Competencies:
To excel in this role, you must demonstrate:

  • Accountability: Take ownership of your actions and outcomes.
  • Collaboration: Work effectively with colleagues to achieve common goals.
  • Communication: Convey information clearly and professionally.
  • Customer Focus: Prioritize customer satisfaction in all interactions.
  • Reliability: Consistently follow through on tasks and commitments.

Qualifications:
To qualify for this position, candidates should possess:

  • A high school diploma or equivalent.
  • A minimum of four years of experience in customer service and sales.
  • Preferred experience in the telecommunications sector.

Work Environment:
This role may require flexible scheduling, including evenings and weekends. The position involves working in a dynamic environment with a diverse team, requiring strong interpersonal skills and the ability to manage customer interactions effectively.

Diversity and Inclusion:
GCI is committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered.

Equal Opportunity Employer:
GCI is an equal opportunity employer and welcomes applicants from all backgrounds.

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