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Account Management Support Associate

2 months ago

Chicago, Illinois, United States Vizient Full time
About the Role

Vizient is seeking a highly skilled and organized individual to support the success of our Enterprise Account Management team. As an Account Management Support Associate, you will play a critical role in driving operational efficiency and ensuring seamless execution of customer account operations.

Key Responsibilities
  • Provide project management and analytic support to Enterprise Account Management teams in sales and delivery initiatives.
  • Support customer-facing and internal meetings, including scheduling, agenda preparation, content collection, and presentation development.
  • Monitor billing and payments of assigned accounts and escalate issues to the Enterprise Account Management team as needed.
  • Manage timelines of specific follow-ups, action items, or customer deliverables to ensure targeted due dates are met.
  • Maintain relevant updates of activity within the Customer Relationship Management (CRM) system for all assigned providers, including contact information, active opportunities, provider meetings, and important communication.
  • Monitor and review customer survey feedback and escalate to the Enterprise Account Management team for follow-up when needed.
  • Monitor business unit and executive account plans to identify and surface potential gaps, track KPIs to determine overall account health, and develop and maintain deliverables for leadership relative to account priorities and growth targets.
  • Stay up-to-date on market/industry trends and provider dynamics and share information across Enterprise Account Management teams to ensure competitiveness and grow market position.
  • Maintain internal Vizient Subject Matter Expertise (SME) contact list and follow processes for engagement of SMEs and Commercial Enablement to support progression of opportunities through the sales cycle.
Requirements
  • Relevant degree preferred.
  • 2 or more years of relevant work experience required.
  • Experience in SaaS account management within a CRM preferred.
  • Experience in Salesforce or Microsoft Dynamics 365 preferred.
  • Demonstrated excellence in organizational and project management skills and ability to prioritize, plan, schedule, and execute.
  • Willingness to travel.
What We Offer

Vizient offers a comprehensive benefits plan and a competitive salary range of $68,500.00 to $109,000.00. This position is also incentive eligible.