Instrumentation Services Representative
2 weeks ago
About TSI Incorporated
TSI Incorporated is a leading provider of trusted measurement, application guidance, and data analytics solutions that empower our global customers to make informed decisions. Our mission is to create a better world by helping protect people, products, and the environment.
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at TSI Incorporated. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring timely resolution of their technical queries and issues.
Key Responsibilities
- Provide technical support to customers via phone, email, and other forms of communication such as chat and in-person.
- Troubleshoot complex technical issues with equipment and software, utilizing problem-solving skills to identify root causes and implement effective solutions.
- Collaborate with internal teams to resolve customer issues, following the service cycle through to closure.
- Utilize CRM to document customer interactions and complaints, identifying trends and areas for process improvement.
- Offer personalized product recommendations to customers, taking into account their specific needs and preferences.
- Conduct regular training sessions to maintain and improve product line knowledge base, staying up-to-date with the latest technology and innovations.
- Develop strong relationships with customers, responding promptly to their inquiries and concerns, and delivering exceptional customer service.
Requirements and Qualifications
- Bachelor's degree in a relevant field, or equivalent experience.
- 1+ year of technical support experience in a similar role.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
What We Offer
A competitive salary of $65,000 per year, plus a comprehensive benefits package, including medical insurance plans, life insurance, short-term and long-term disability, 401(k) Employer Contribution, Flexible Spending Account, Education Assistance, and more. EOE/M/W/Vet/Disability.
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