Instrumentation Technical Support Specialist

2 weeks ago

Shoreview, United States TSI Incorporated Full time

Who Are We? Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose. Technical Support Specialist at TSI TheInstrumentation Technical Support Specialist I provides technical support to TSI customers, distributors, channel partners, OEMs, engineers, end users, Regional Sales Managers (RSM) and other TSI offices around the world. The individual in this role is responsible for troubleshooting problems with software and equipment, answering technical questions and providing pre- and post- sales support primarily via the phone and email. This role may be assigned to specific product lines that require specialized knowledge and experience. What Will You Need? In order to grow and build a successful career with TSI, you will be responsible for: * Assist internal and external customers by providing functional support through knowledge sharing and trouble-shooting the technical applications of TSI's hardware and software within an assigned product line * Install and support TSI firmware, software, hardware, and drivers running on Windows Operating Systems using SQL, Access and other Windows programs * Coordinate with the appropriate departments to address and resolve customer issues, following the service cycle through to closure * Utilize the Customer Relationship Management system (CRM) to document customer interactions and complaints * Determine product needs and offer replacement recommendations for obsolete products * Prepare, maintain, review and edit Sales and Marketing tools and customer materials (i.e. technical diagrams, manuals, etc.) for ease of use * Maintain and improve product line knowledge base by attending engineering meetings, product development meetings, trainings and seminars * Determine the accuracy of orders, identify corrections and coordinate them with Customer Service, as well as drive order process improvements * Explain TSI's policies, processes and requirements to customers as needed * Other duties as assigned What Do You Need? Required * 2 year technical or Associates degree * Minimum of 1 year in a technical or customer support role required Desired * Bachelor's degree in a technical field * ERP systems knowledge (SAP, JD Edwards, Oracle) * Field service support experience with HVAC equipment Knoweldge * Knowledge of manufacturing processes and systems * Active listener with strong customer service skills * Excellent verbal and written communication skills * Ability to multi-task, prioritize, and manage time effectively * High level of integrity and commitment to customer satisfaction * Motivated and energized by working in a team environment * Inquisitive problem solver with strong technical aptitude * Highly proficient with Microsoft Office tools What Can We Give You? At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment. Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday. Free Beverages/On-site Cafeterias: Enjoy complime tary coffee, tea and hot chocolate each day at work. We also have two large cafeteria's employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months. Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/M/W/Vet/Disability TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes. Nearest Major Market: Minneapolis Job Segment: Technical Support, Instrumentation, CRM, Database, ERP, Technology, Engineering

  • Instrumentation Technical Support Specialist I

    2 weeks ago

    Shoreview, United States TSI Incorporated Full time

    Who Are We? Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air...

  • Technical Support Specialist

    2 weeks ago

    Shoreview, Minnesota, United States TSI Incorporated Full time

    About TSI IncorporatedTSI Incorporated is a global leader in measurement, application guidance, and data analytics solutions that enable customers to make informed decisions. Our team is passionate about creating a better world by helping protect people, products, and the environment.Job DescriptionAs a Technical Support Specialist at TSI Incorporated, you...

  • Instrumentation Technical Support Specialist

    2 weeks ago

    Shoreview, Minnesota, United States TSI Incorporated Full time

    About the RoleAs a Technical Support Specialist at TSI Inc., you will play a critical role in providing exceptional technical support to our customers, distributors, and channel partners worldwide.Key ResponsibilitiesAssist internal and external customers in troubleshooting software and equipment issues, answering technical questions, and providing pre- and...

  • Instrumentation Technical Expert

    2 weeks ago

    Shoreview, Minnesota, United States TSI Incorporated Full time

    **Job Description:**We're looking for a talented Technical Support Specialist to join our team at TSI Incorporated.In this role, you will be responsible for providing exceptional technical support to customers worldwide.Your Key Responsibilities Will Include:Assisting customers with technical applications of TSI hardware and software.Installing and...

  • Technical Support Specialist

    2 weeks ago

    Shoreview, Minnesota, United States TSI Incorporated Full time

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at TSI Incorporated.This role is ideal for individuals who enjoy working in a fast-paced environment and have a passion for providing exceptional technical support to customers worldwide.About the Role:Provide technical assistance to customers, distributors, and...

  • Instrumentation Services Representative

    2 weeks ago

    Shoreview, Minnesota, United States TSI Incorporated Full time

    About TSI IncorporatedTSI Incorporated is a leading provider of trusted measurement, application guidance, and data analytics solutions that empower our global customers to make informed decisions. Our mission is to create a better world by helping protect people, products, and the environment.Job SummaryWe are seeking a skilled Technical Support Specialist...

  • Product Technical Associate

    2 weeks ago

    Shoreview, Minnesota, United States TSI Incorporated Full time

    About TSI IncorporatedTSI Incorporated is a leading provider of measurement, application guidance, and data analytics solutions that empower our global customers to make informed decisions. Our mission is to create a better world by helping protect people, products, and the environment.Job OverviewAs a Technical Support Specialist at TSI Incorporated, you...

  • Senior Talent Acquisition Specialist

    6 days ago

    Shoreview, United States PAR Systems Full time

    ***Onsite Role in Shoreview Minnesota*** OverviewAre you a seasoned talent expert who transforms resumes into careers and builds lasting professional relationships? If so, your next career move awaits! As a global leader in intelligent manufacturing, PAR Systems is growing its Human Resources team. Our focus on technology, quality, and new ideas extends...

  • Smart Home Sales Specialist

    2 weeks ago

    Shoreview, Minnesota, United States ADT Security Services Full time

    About the JobAs a Smart Home Sales Specialist, you will play a critical role in helping customers create safer, more convenient living spaces. You will work with customers to identify their security needs and recommend tailored solutions using our state-of-the-art technology.Key Responsibilities:You will provide exceptional customer service, ensuring that...

  • PAR Systems | Senior Talent Acquisition Specialist

    4 days ago

    shoreview, United States PAR Systems Full time

    ***Onsite Role in Shoreview Minnesota*** OverviewAre you a seasoned talent expert who transforms resumes into careers and builds lasting professional relationships? If so, your next career move awaits! As a global leader in intelligent manufacturing, PAR Systems is growing its Human Resources team. Our focus on technology, quality, and new ideas extends...

  • Senior Quality Assurance Specialist

    3 weeks ago

    Shoreview, Minnesota, United States T S I Full time

    OverviewTSI is a leader in providing trusted measurement, application guidance, and data analytics solutions. Our mission is to create a better world by helping protect people, products, and the environment, as well as by optimizing research and industrial processes.About the PositionWe are looking for an experienced Embedded Software Test Engineer to join...

  • Developmental Disability Specialist

    2 weeks ago

    Shoreview, Minnesota, United States Customized Options Nonprofit Full time

    About the RoleWe are seeking a Developmental Disability Specialist to join our team at Customized Options Nonprofit. As a key member of our team, you will provide support and care to individuals with developmental disabilities like autism.Your primary responsibility will be to develop and implement personalized plans that promote our clients' independence,...

  • Oral Health Specialist

    3 weeks ago

    Shoreview, Minnesota, United States Smile Brands Full time

    About the RoleWe are seeking a highly skilled Oral Health Specialist to join our team at Midwest Dental, supported by Smile Brands. As a dental hygienist, you will play a vital role in helping patients achieve their best oral health.Our clinic is proud to serve the vibrant and dynamic community of Blaine, MN, and we offer a flexible schedule, competitive...

  • Nuclear Fuel Handling Equipment Specialist

    3 weeks ago

    Shoreview, Minnesota, United States Westinghouse Electric Company Full time

    About the Role: We are seeking a skilled Mechanical Engineer to provide support for nuclear fuel handling equipment or outage critical cranes at remote operating nuclear power plants and local service center operations. The successful candidate will be responsible for troubleshooting, maintaining, and supporting equipment in the field.Key...

  • Recruiting Specialist

    2 weeks ago

    Shoreview, United States Beacon Hill Staffing Group, LLC Full time

    Job DescriptionJob DescriptionBeacon Hill is assiting their client in Shoreview, MN in finding a Recruiting Specialist on a temp-to-hire basis! This role will prefer those that have healthcare recruiting background, ability to work in a hybrid capacity and expereince working with Paycor. Job Summary:The role involves developing and implementing recruitment...

  • Home Automation Specialist

    2 weeks ago

    Shoreview, Minnesota, United States ADT Security Services Full time

    Job DescriptionAs a Home Automation Specialist at ADT Security Services, you will play a crucial role in helping homeowners and businesses optimize their living and working spaces using advanced automation technology.About the JobThis is an excellent opportunity for someone who enjoys working with innovative technologies and wants to make a real difference...

  • Recruiting Specialist

    1 week ago

    Shoreview, United States Beacon Hill Staffing Group, LLC Full time

    Job DescriptionJob DescriptionBeacon Hill is assiting their client in Shoreview, MN in finding a Recruiting Specialist on a temp-to-hire basis! This role will prefer those that have healthcare recruiting background, ability to work in a hybrid capacity and expereince working with Paycor. Job Summary:The role involves developing and implementing recruitment...

  • Patient Care Specialist

    2 weeks ago

    Shoreview, Minnesota, United States Dungarvin Full time

    About Dungarvin">Dungarvin is a national organization providing high-quality community-based supports to individuals with intellectual disabilities and mental health challenges. Our services focus on promoting independence, dignity, and well-being in a supportive environment.What We Offer">Paid Time Off (PTO) that accrues with tenureFREE Life Insurance Paid...

  • Travel Speech Language Pathologist Specialist

    2 weeks ago

    Shoreview, Minnesota, United States Aequor Allied Full time

    Aequor Allied is seeking a highly skilled Speech Language Pathologist for a travel job in Minnesota. This 13-week assignment offers a salary of $2,167 per week, with the possibility of tax-free stipends.About the JobThis position requires a specialist who can provide expert therapy services to patients. The successful candidate will have excellent...

  • IT Associate Service Desk Specialist

    1 week ago

    Shoreview, United States PTC Full time

    Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...