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Epic Systems Programmer

2 months ago

Newton, United States Atrius Health Full time

Atrius Health is a leading nonprofit organization in the healthcare sector, dedicated to providing a cohesive system of care that enhances our understanding of patients' needs.

With a presence across 32 clinical sites, offering over 50 specialties and a team of 825 physicians, we deliver proactive and personalized healthcare to more than 720,000 patients, both adults and children, throughout eastern Massachusetts.

Our practices, including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates, and PMG Physician Associates, collaborate closely with hospital partners, community specialists, and skilled nursing facilities to innovate and improve care delivery in the most suitable environments, ensuring patient wellness.

We believe that establishing a strong foundation of knowledge, understanding, and trust with our patients enriches their health and enhances their overall quality of life.

GENERAL DUTIES AND RESPONSIBILITIES

  • Assist users with daily challenges in programs or databases, correcting errors and ensuring successful outcomes prior to user testing.
  • Collaborate with the business community to assess user information needs, designing and developing straightforward application programs to meet those needs, while diagnosing and resolving moderately complex issues.
  • Provide technical support for the design of new systems or significant modifications that align with existing applications, aiding in fact-finding to develop or adjust data processing systems.
  • Coordinate the installation of new hardware and software to minimize operational disruptions, analyzing data conversions and software documentation for system migrations and upgrades.
  • Design, code, test, and debug simple programs, assisting senior programmer/analysts with programming tasks and design work to ensure technical logic aligns with user requirements.
  • Perform tasks with caution on production machines, whether at menu level or programmer access level.
  • Understand necessary Change Management processes, maintaining and updating all testing and training environments appropriately.
  • Establish protocols to ensure system operationality during peak working hours.
  • Recommend improvements to senior programmer/analysts to maximize the useful life of current systems.
  • Document and comment within programming for clarity on program functions and changes.
  • Coordinate all aspects of implementation and training to optimize new programs.
  • Perform additional duties as assigned.

All Epic Programmers:

  • Support the Epic Client Systems Administrator as a secondary contact for analyzing, troubleshooting, and upgrading client systems.
  • Assist the Epic Operational Database Administrators as a secondary contact for analyzing, troubleshooting, and applying upgrades to the Epic environment.
  • Participate in the team on-call rotation, reviewing logs and daily status reports, monitoring systems, and fulfilling user requests.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION/LICENSES/CERTIFICATIONS

A Bachelor's degree in computer science or equivalent education, training, or experience is required.

EXPERIENCE

Zero to three years of programming experience is required, with a solid understanding of current information systems or similar installations, and knowledge of basic systems analysis techniques, testing, debugging, documentation standards, file design, storage, and internal systems.

SKILLS

Ability to listen to user needs and translate this information into user-friendly systems that provide necessary data. Capable of working with both technical and non-technical personnel, delivering excellent customer service while creatively addressing user concerns. Demonstrates a commitment to quality and a thorough approach to work, managing multiple tasks and deadlines effectively. Functions well as a team player, consistently meeting expectations of internal and external customers while maintaining professional interactions. Communicates effectively in layman's terms to inform non-technical individuals, adapting communication methods appropriately based on the audience.

OTHER REQUIREMENTS

Proficient in using all electronic tools and applications relevant to the position, including phone, keyboard, computer, and various applications. Performs all job functions in compliance with applicable federal, state, local, and company policies and procedures, ensuring confidentiality and privacy of protected health information (PHI) accessed during job duties.

WORKING CONDITIONS / PHYSICAL DEMANDS

Fast-paced office environment with frequent deadlines and interruptions. Participation in on-call support rotation is required.

Benefits Include:

  • Up to 8% company retirement contribution
  • Generous Paid Time Off
  • 10 paid holidays
  • Paid professional development
  • Comprehensive health and welfare benefit package