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Champagne Bar Manager
1 month ago
At AccorHotel, we are seeking a highly skilled and experienced Champagne Bar Manager to join our team. As a key member of our hospitality team, you will be responsible for administering the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service.
Responsibilities:- Ensure the highest standards of service and ambiance in the Champagne Bar.
- Supervise and direct service staff to maintain fast, accurate service and positive guest relations.
- Responsible for maintaining the highest standards of food quality and 100% customer satisfaction.
- Complete menu knowledge, including breakfast, lunch, dinner, bar, and wine pairing.
- Maintain inventory of equipment, linen, and other supplies.
- Profit & Loss management by following cash control/security procedures, managing labor, reviewing financial reports, and taking any appropriate actions.
- Monitor speed of service and exercise quality control for both food and beverage.
- Schedule dining room personnel with forecasted business, ensuring that staffing is adequate and yet within budgetary goals.
- Increase knowledge of the industry trends.
- Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
- Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.
- Relay any outlet maintenance needs to the Engineering Department by work order program.
- Keep storerooms in a state of readiness, cleanliness, and tidiness.
- Promote and maintain good employee relations between service kitchen and dining room.
- Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates, and trains.
- Wine list development.
- Responsible overall for the delivery of wine service.
- Progressive and ongoing staff education.
- Working along with the culinary team, pairing and suggesting wines that will best complement each particular food menu item.
- Ethical duty to work with the taste preference and budget parameters of the patron.
- Maintenance of all wine lists and menus.
- A college degree is preferred.
- Freestanding restaurant experience necessary or luxury hotel experience a plus.
- Strong food/wine and liquor knowledge.
- Excellent customer service skills.
- Clear concise written and verbal communication skills in English, second language is an asset.
- Must be proficient in Microsoft Office, namely Word and Excel.
- Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail.
- Ability to meet deadlines, work under pressure, and work independently.
- Ability to deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts.
- Ability to handle multiple tasks.
- Strong leadership skills and the ability to motivate people.
- Complete knowledge of P.O.S system.
- Ability to calculate/analyze data.
- Basic business math and accounting skills.
- Attention to detail and strong sense of urgency.
- The ability to think 'out of the box' and see the big picture.
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service, and ability to improve the bottom line.
