Automotive Service Professional

1 month ago


Las Vegas, Nevada, United States David Wilson's Toyota of Las Vegas Full time
Job Overview

David Wilson's Toyota of Las Vegas is seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring accurate records and documentation, and communicating effectively with technicians and parts associates.

Key Responsibilities:

  • Maintain accurate records and documentation, including automotive documents, repair orders, invoices, and maintenance records.
  • Review and verify vehicle warranty and service contract coverage to produce accurate cost estimates, work orders, and other paperwork related to necessary repairs.
  • Meet or exceed sales goals, including add-on sales.
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives.
  • Produce repair orders, including cost and time estimates.
  • Communicate frequently with technicians and parts associates to ensure timely completion of work.
  • Follow up with customers on the status of their vehicle to ensure satisfaction.
  • Gain and maintain product knowledge to effectively help customers.
  • Provide an excellent customer satisfaction to drive loyalty.

Requirements:

  • Bilingual preferred (Spanish).
  • Excellent customer service/Customer Satisfaction Index (CSI).
  • Great communication skills.
  • Positive attitude.
  • Must have experience as a service advisor.
  • UCS Power and Toyota experience preferred, but not necessary.

Qualifications:

  • 3+ years of service advisor experience preferred.
  • Proven ability to sell.
  • Proficient time management and organizational skills.
  • Exemplary communication and customer service skills.
  • Pass background screening, pre-placement drug screening, and must have an acceptable Motor Vehicle Record (MVR).
  • Excellent compensation and benefits package. Equal Employment Opportunity.


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