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Operations Supervisor

2 months ago

Los Angeles, California, United States AccorHotels Full time
Company Overview
At Accor, we believe in more than just being a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality.

Our commitment to your growth and learning is unwavering, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless possibilities that Accor has to offer.

Join us in crafting the future of hospitality, and explore the enriching experiences that await you at Accor.
Embrace your passion, care for the world, and challenge the ordinary with us. Position Overview

As a professional who thrives on fostering genuine connections with guests and team members, you will oversee the daily operations of the hotel across various departments.

Reporting to the Operations Manager, your key focus will be to maintain exceptional guest service standards throughout the hotel.

As an Operations Supervisor, your responsibilities will include, but are not limited to the following:
• Assist in managing all operational departments as needed
• Oversee staffing, budgeting, and forecasting
• Support the professional growth of team members to ensure effective succession planning
• Participate in establishing and managing KPIs for Front Office and guest satisfaction
• Facilitate the check-in and check-out processes, ensuring compliance with all procedures.
• Collaborate across the hotel to proactively address potential challenges, including in Food & Beverage operations.

Your proactive approach to guest requests and your ability to lead by example will inspire your team to excel.

Ensure the health and safety of all guests and staff members.
Oversee the entire guest experience from reservation to departure.

Your knack for delighting guests with your warm and engaging customer service style distinguishes you from others.

You possess the confidence to initiate conversations and build rapport with guests and colleagues alike.

Establishing strong relationships with department heads is essential to guarantee a consistently high level of service.

In return, we offer you opportunities for career advancement, a vibrant and rewarding work environment, along with hotel discounts globally.

Qualifications
• Proven leadership experience is essential
• Familiarity with Property Management Systems is required
• Proficient in Microsoft Windows applications
• A degree in a related field is preferred
• Professional presentation is a must
• Strong interpersonal and problem-solving skills
• Highly responsible and dependable
• Ability to thrive under pressure in a dynamic environment
• Capacity to work collaboratively as part of a team
• Focus on guest needs while maintaining composure and courtesy at all times

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