Guest Relations Associate

5 days ago


Boston, Massachusetts, United States AEG Full time

About Us

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AEG is a global leader in the sports and live entertainment industry, committed to innovation, artistry, and community.

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Job Overview

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We are seeking a highly skilled Guest Relations Associate to join our Guest Services team. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring seamless event execution, and providing unparalleled service to our valued customers.

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Key Responsibilities

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  • Develop strong relationships with guests, understanding their needs, and making recommendations on upcoming events that align with their interests.\
  • Assist with ticket sales, exchange, and refund processes, ensuring accuracy and efficiency.\
  • Collaborate with cross-functional teams, including operations, marketing, and security, to ensure a smooth and enjoyable experience for all guests.\
  • Maintain accurate records, reports, and data, utilizing business intelligence tools to drive insights and improve future events.\
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Requirements

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  • Bachelor's degree or equivalent experience in hospitality, customer service, or related field.\
  • Minimum of 1-2 years of experience in customer-facing roles, preferably in events or entertainment.\
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.\
  • Ability to lift up to 50 pounds, stand for long periods, and move quickly during emergency situations.\
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Preferred Qualifications

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  • Previous experience working in events, festivals, or concerts, with knowledge of the music industry.\
  • Fluency in multiple languages, particularly Spanish, Mandarin, or Arabic.\


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