Sales Operations Assistant, School Uniform

3 weeks ago

Dodgeville, Wisconsin, United States Lands' End Full time

At Lands' End, we're committed to creating a more comfortable world. Our employees, community, and planet are at the heart of our mission. We strive to create a welcoming, safe, and inclusive environment for all. Our strength comes from the combination of our experiences, backgrounds, and talents.

As a Sales Operations Assistant, School Uniform, you'll support the maintenance and refresh of small-to-medium customer apparel programs. This includes providing guidance and support in designing custom websites, determining product offerings, developing creative materials, understanding customer business requirements, executing customer reporting needs, and supporting customer contacts. You'll work collaboratively with internal and external resources to execute processes and solutions that meet customer program requirements.

This role is based in Dodgeville, WI, with the option to consider Stevens Point, WI. You'll work with sales partners to execute strategic visions for account growth, identify new opportunities for sales growth, and travel to marketing events as needed.

Key responsibilities include:

  • Working with sales partners to execute strategic visions for account growth
  • Supporting regular refresh and maintenance activities for assigned accounts
  • Functioning as the main point of contact for customers, engaging sales for activities surrounding ordering, contracts, new services/products, special events, rebrands, sharing promotions, or other potentially revenue-generating activities
  • Coordinating and facilitating client meetings with a focus on retention and relationship building
  • Managing relationships and communication between cross-functional partners and customers
  • Actively identifying areas for improvement and proposing solutions for both internal and client-facing processes/procedures
  • Documenting Ops processes for assigned accounts following Process Documentation Templates/Processes
  • Participating in additional projects as assigned to achieve strategic business goals
  • Traveling 4-6 times per year to support accounts

Qualifications include:

  • Bachelor's degree in business, sales operations, marketing, or a related field
  • 0-1 year of sales support experience supporting B2B clients
  • Proven record of success in sales operations, with a focus on Mid-Market clients
  • Strong interpersonal and communication skills, both written and verbal
  • Ability to build and maintain strong, long-lasting client relationships
  • Familiarity with CRM software and sales analytics tools
  • Knowledge of Lands' End products is a plus
  • Willingness to travel as required

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