Member Experience Representative

2 days ago


Taylorsville, North Carolina, United States YMCA of Northwest North Carolina Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Experience Representative to join our team at the YMCA of Northwest North Carolina. As a key member of our membership team, you will be responsible for delivering exceptional service to our members, guests, and program participants, while also driving membership growth and retention.

Key Responsibilities
  • Provide exceptional customer service to members, guests, and program participants, ensuring a welcoming and inclusive experience.
  • Develop and maintain strong relationships with members, volunteers, and co-workers to promote a sense of community and belonging.
  • Collaborate with the Wellness Department to create a seamless orientation experience for new members, ensuring a safe and supportive environment.
  • Process new member ID cards, issue guest passes, and register members for services and programs.
  • Respond to phone inquiries and manage DAXKO reports as needed.
  • Assist with the Annual Giving Campaign and promote volunteer opportunities.
Requirements
  • High school diploma or equivalent required; one to three months of related experience and/or training preferred.
  • Excellent customer service skills and strong verbal communication skills.
  • Ability to work mornings, afternoons, evenings, and weekends as scheduled and as needed.
  • Bilingual (Spanish & English) highly desired.
What We Offer

The YMCA of Northwest North Carolina offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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