Customer Service Leader

3 days ago


Taylorsville, North Carolina, United States Food Lion Full time
Customer Service Leader

Food Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and supporting the Customer Service Manager and Assistant Customer Service Manager in achieving our customer service goals.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Ensure store office functions are completed accurately and on time, communicating all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Perform sales associate duties when scheduled or as needed, and assist with customer lead tasks to ensure service standards are maintained.
  • Adhere to all company guidelines, policies, and standard practices, and observe and correct all unsafe conditions that could cause associate or customer accidents.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.



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