Event Service Associate

1 week ago


Auburn, Alabama, United States The Hotel at Auburn University Full time
Job Overview

We offer competitive benefits for our employees, including complimentary meals for each shift worked.

Position Summary

The primary responsibility of a banquet staff member is to ensure the seamless execution of events, adhering to the high standards set by the organization and the specific preferences of clients. Events can range from intimate gatherings to large-scale weddings, conferences, and various functions, taking place in diverse venues. Staff members are expected to assist in all phases of the event, from preparation and setup to service and breakdown. This role demands the ability to thrive in a fast-paced environment and adapt to the dynamic nature of hospitality events.

Key Responsibilities

  1. Provide attentive service to guests and clients in a professional and courteous manner.
  2. Adhere to the specifications outlined in the Banquet Event Order.
  3. Stay informed about daily and weekly events, participating in staff meetings to discuss upcoming functions and feedback.
  4. Ensure proper handling, storage, and presentation of food and beverage items throughout the event.
  5. Address guest inquiries and requests promptly, seeking assistance from supervisors when necessary.

Additional Duties

  • Maintain and organize equipment for future events under the guidance of supervisors.
  • Be flexible with work schedules to accommodate the varying demands of the hospitality industry.
  • Consistent attendance is crucial for the success of this role, with adherence to company standards.
  • Comply with all company policies and regulations to ensure a safe and efficient work environment.

Supportive Functions

  • Complete assigned tasks, which may include polishing utensils, setting up buffets, and maintaining cleanliness in public areas.
  • Assist with the setup of banquet spaces and bar services as needed.
  • Employees under the legal drinking age will assist with setup and cleanup, while those of legal age may serve beverages.

Qualifications

  • Strong communication skills to interact effectively with guests and team members.
  • Prior experience in food service or hospitality is preferred.
  • Knowledge of food safety practices and dietary restrictions is essential.
  • Ability to perform physical tasks, including lifting and standing for extended periods.
  • Basic understanding of English for effective communication.

Working Environment

  • Work primarily indoors, with some exposure to outdoor conditions.
  • Physical activities include lifting, walking, and interacting with guests.

Education and Experience

  • A combination of education and experience that demonstrates the required skills. A high school diploma or GED is preferred.
  • Previous experience in a hospitality role is advantageous.

Licenses and Certifications

  • Ability to obtain any necessary certifications as required by local regulations.
  • Food safety and first aid certifications are preferred.

Grooming Standards

  • Employees are expected to maintain a professional appearance in accordance with company standards.


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