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Financial Service Associate

2 months ago

Auburn, Alabama, United States Five County Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Financial Service Associate to join our team at Five County Credit Union. As a key member of our operations team, you will play a vital role in providing exceptional service to our members, ensuring their financial needs are met, and contributing to the growth and success of our organization.

Key Responsibilities
  1. Member Service and Support: Provide top-notch service to members, responding to their inquiries, resolving issues, and offering personalized solutions to meet their financial needs.
  2. Account Management: Assist members with account openings, closings, and maintenance, ensuring accurate and efficient processing of transactions.
  3. Product and Service Promotion: Identify opportunities to promote credit union products and services, enhancing members' financial well-being and contributing to the growth of our organization.
  4. Operational Efficiency: Collaborate with the team to maintain operational efficiency, ensuring seamless processing of transactions, and adhering to regulatory requirements.
  5. Continuous Learning: Stay up-to-date with credit union policies, procedures, and regulatory changes, applying this knowledge to provide exceptional service and support to members.
Requirements

To be successful in this role, you will possess:

  • Excellent Communication and Interpersonal Skills: Ability to effectively communicate with members, colleagues, and management, building strong relationships and resolving issues in a professional manner.
  • Attention to Detail: Maintain accuracy and attention to detail in processing transactions, managing accounts, and providing member support.
  • Problem-Solving and Analytical Skills: Ability to analyze situations, identify solutions, and provide effective resolutions to member inquiries and issues.
  • Teamwork and Adaptability: Collaborate with the team to achieve operational efficiency, adapt to changing priorities, and contribute to a positive and inclusive work environment.
What We Offer

As a Financial Service Associate at Five County Credit Union, you will enjoy:

  • Competitive Compensation and Benefits: Receive a comprehensive compensation package, including competitive salary, benefits, and opportunities for professional growth and development.
  • Opportunities for Advancement: Develop your skills and expertise, with opportunities for career advancement and professional growth within our organization.
  • Collaborative and Supportive Work Environment: Join a dynamic team of professionals who share your passion for delivering exceptional service and supporting the financial well-being of our members.
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