Sales Representative

5 days ago

Albany, New York, United States Goodwill NYNJ Full time

Job Summary:

The Sales Specialist is a key member of our retail team, responsible for providing exceptional customer service and driving sales growth. As a Sales Specialist, you will be the face of Goodwill NYNJ, promoting our mission and values to customers and colleagues alike.

Key Responsibilities:

  • Meet and exceed customer expectations, driving positive sales growth and brand experience.
  • Create an emotional connection with every customer, serving as a passionate Goodwill brand ambassador.
  • Confidently give advice to customers based on fashion trends and individual style.
  • Greet customers at the point of entry, communicating social distancing protocol and offering a sanitized shopping cart or basket.
  • Drive Goodwill brand loyalty through knowledge of the Goodwill Rewards program, consistently informing customers of the benefits of participation.
  • Capture customer data using Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships, and personalizing future customer development opportunities.
  • Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
  • Maintain Brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure the store environment is safe and presentable for employees and customers.
  • Execute efficient and effective handling of all merchandise from raw donation production.
  • Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues.

Requirements:

  • Minimum 1+ year experience in retail sales or customer service required.
  • High School Diploma, equivalent, or combination of education and relevant experience required.

Working Environment:

The Sales Specialist will work in a fast-paced retail environment, interacting with customers and colleagues in a positive and professional manner. The role requires the ability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements:

The Sales Specialist will be required to lift up to 25 pounds occasionally and stand for long periods of time. The role requires the ability to work in a standing position for extended periods and to move around the sales floor as needed.

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