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Enterprise Onboarding Manager

3 weeks ago

Watertown, Massachusetts, United States Allego Full time

Job Summary:

We're seeking an experienced Customer Success Manager to join our team and help drive customer adoption and satisfaction. As a key member of our customer success team, you will be responsible for managing a portfolio of customers and ensuring their continued success with our platform.

About Allego:

Allego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe. Our modern approach to learning and enablement ensures that sales teams have the skills and up-to-date knowledge needed to excel in every selling situation.

Your Responsibilities:

  • Work closely with a portfolio of customers to manage their initial and ongoing success, from onboarding and implementation through training and use case expansion.
  • Serve as a trusted advisor to your customers, guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
  • Partner with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal.
  • Act as the product expert, customer advocate, and liaison between your customers and Allego's Product Management team to translate business requirements into product enhancements.

Requirements:

  • 5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
  • Strong project management experience in client relations/account management with a consultative approach.
  • Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
  • Excellent communication skills, both written and verbal, with experience in individual and group presentations.
  • Strong interpersonal skills with a track record of building positive relationships.
  • Skilled in cross-functional leadership and team coordination.
  • Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
  • Detail-oriented and quality-focused.
  • Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
  • Bachelor's degree or equivalent preferred, but not required.
  • Proficient in Google Suite, Salesforce.com, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.

What We Offer:

  • Competitive salary range of $85,000 - $115,000 per year, depending on experience.
  • Benefits package including health care, retirement plan, life insurance, and paid time off.
  • Ongoing training and development opportunities to support career growth.