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Business Development Partnership Manager
2 weeks ago
Empowering Businesses to Thrive:
"At Constant Contact, we empower businesses and organizations to succeed by providing innovative solutions and expert support. Our dynamic team is dedicated to helping our partners achieve their goals and grow their online presence.">"> Job Summary">Indirect Partner Success Manager:
"We are seeking a highly motivated and experienced Indirect Partner Success Manager to join our team. This role requires strong relationship-building skills, analytical thinking, and the ability to drive mutual success and growth with our business partners.">"> Key Responsibilities">- ">
- Build and maintain strong, long-lasting relationships with partners.">
- Act as the primary point of contact for assigned partners.">
- Understand partners' business goals, challenges, and opportunities.">
- Retain and renew existing partnerships.">
- Facilitate a seamless onboarding process for new partners.">
- Provide ongoing training and support to help partners effectively leverage our products or services.">
- Monitor partner performance metrics and KPIs.">
- Identify opportunities for improvement and growth.">
- Cross-functional Collaboration Work closely with internal sales, marketing, product, and customer support teams to address partner needs.">
- Serve as an advocate for partners within the organization.">
- Conflict Resolution Address and resolve any conflicts or issues that may arise with partners.">
- Ensure all concerns are handled promptly and professionally.">
- Strategic Planning and Execution Help develop long-term strategic plans with partners.">
- Ensure alignment with our company's objectives and market trends.">
- Reporting and Analysis Provide regular updates and reports to stakeholders on partner performance and satisfaction.">
- Analyze data to identify trends and make informed recommendations.">
- ">
- 2+ years of proven experience in account management, partner management, and/or customer success.">
- Strong interpersonal and communication skills.">
- Analytical mindset with the ability to use data to drive decisions.">
- Excellent problem-solving and conflict-resolution abilities.">
- Proficiency with CRM tools (e.g., Salesforce, Tableau, Churnzero, and other relevant technologies).">
- Ability to manage multiple projects and prioritize tasks effectively.">
- Key Competencies: Relationship building, Customer-focused mindset, Strategic thinking, Negotiation and influencing skills, Adaptability and resilience, Proactive and self-motivated approach.">
A World-Class Employer:
"Constant Contact offers a competitive benefits package, including paid time off, health insurance, and a 401(k) plan. We also provide opportunities for professional development and career growth.">"> Additional Information">Equal Opportunity Employer:
"Constant Contact is an equal opportunity employer and welcomes applications from diverse candidates.">"> Notice to Recruiters and Staffing Agencies">Internal Talent Acquisition Department:
"Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team.">