Guest Services Operations Manager

3 days ago


Savannah, Georgia, United States Evolution Parking & Guest Services Full time

About Evolution Parking & Guest Services

We are America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.

Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without distractions from other verticals.

  • We operate and manage the parking and front door services and exceptional team members that make it all possible at America's finest hotels, such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and countless more.
Job Summary:

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. They will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Responsibilities:
  1. Ensure each guest receives outstanding service by providing a friendly environment, including proactive greeting and thanking each guest.
  2. Assist the Guest Services Manager in coordinating all activities related to valet operation.
  3. Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  4. Perform Evolution and Forbes Standards training as required.
  5. Assist the Guest Services Manager perform the Daily Huddle during all shifts.
  6. Authorize and manage break schedules and other shift options as required.
  7. Ensure standards of professionalism and cleanliness are always maintained.
  8. Recruit qualified applicants for each position, ensuring adequate staff meet operational requirements.
  9. Provide feedback to Guest Services Manager for associate performance reviews and driving evaluations.
  10. Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  11. Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  12. Motivate and persuade team members to provide exceptional service.
  13. Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
  14. Prepare schedules and compile payroll data as requested by Guest Services Manager.
  15. Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  16. Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
  17. Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.

Minimum Qualifications:

  • Associates Degree, High School Diploma or GED required, or relevant working experience.
  • Understanding of general business practices, including accounting, human resources, and customer service.

Preferred Qualifications:

  • Experience in valet parking.
  • Valid US Drivers License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.

Salary Range: $45,000 - $55,000 USD per year (based on location and experience)



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