Guest Services Operations Manager
3 days ago
About Evolution Parking & Guest Services
We are America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.
Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without distractions from other verticals.
- We operate and manage the parking and front door services and exceptional team members that make it all possible at America's finest hotels, such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and countless more.
The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. They will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Responsibilities:- Ensure each guest receives outstanding service by providing a friendly environment, including proactive greeting and thanking each guest.
- Assist the Guest Services Manager in coordinating all activities related to valet operation.
- Recommend measures to improve performance, guest satisfaction, and increase efficiency.
- Perform Evolution and Forbes Standards training as required.
- Assist the Guest Services Manager perform the Daily Huddle during all shifts.
- Authorize and manage break schedules and other shift options as required.
- Ensure standards of professionalism and cleanliness are always maintained.
- Recruit qualified applicants for each position, ensuring adequate staff meet operational requirements.
- Provide feedback to Guest Services Manager for associate performance reviews and driving evaluations.
- Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
- Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
- Motivate and persuade team members to provide exceptional service.
- Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
- Prepare schedules and compile payroll data as requested by Guest Services Manager.
- Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
- Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
- Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
Minimum Qualifications:
- Associates Degree, High School Diploma or GED required, or relevant working experience.
- Understanding of general business practices, including accounting, human resources, and customer service.
Preferred Qualifications:
- Experience in valet parking.
- Valid US Drivers License.
- 2+ years in a management position.
- Experience with HRIS platforms, such as ADP.
- Experience with Customer Service.
Salary Range: $45,000 - $55,000 USD per year (based on location and experience)
-
Guest Services Operations Specialist
5 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob OverviewEvolution Parking & Guest Services is a leading provider of specialized valet parking and front door services for hotels and resorts nationwide. As an Assistant Guest Services Manager, you will be responsible for assisting in the oversight and coordination of all activities related to the Valet operations.The ideal candidate will have a strong...
-
Guest Services Supervisor Leader
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeEvolution Parking & Guest Services is a leading provider of parking solutions, and we are seeking an experienced Guest Services Supervisor Leader to join our team. This role requires a strong focus on delivering exceptional customer service and driving business results.About the Role:Lead a team of valet attendants and coordinate all activities related to...
-
Assistant Guest Experience Manager
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeAssistant Guest Experience Manager Job DescriptionWe offer a competitive salary range of $50,000 - $70,000 per year.About the Role: As an Assistant Guest Experience Manager, you will play a key part in delivering exceptional guest experiences in our valet operations.Ensure each guest receives outstanding service by creating a welcoming atmosphere and...
-
Hotel Guest Services Representative
1 day ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals.We operate and...
-
Parking Guest Services Supervisor
8 hours ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional customer service.This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.The ideal...
-
Guest Experience Coordinator
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob DescriptionWe are looking for a detail-oriented and organized individual to assist the Guest Services Manager in overseeing and coordinating all activities related to valet operations. This role involves providing exceptional customer service, ensuring each guest receives outstanding service by creating a friendly environment, proactively greeting and...
-
Parking Operations Assistant Manager
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeThe estimated salary for this role is $65,000 - $80,000 per year.Job DescriptionThis position is responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet operations. The ideal candidate will have a strong customer service background and be able to provide exceptional service to guests.Key...
-
Valet Service Manager Associate
5 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeEvaluation Parking & Guest Services is a dynamic and growing company that provides specialized valet parking and front door services to hotels and resorts nationwide. We are seeking an experienced and motivated individual to join our team as an Assistant Guest Services Manager.Job Description:Oversee and coordinate all activities related to the Valet...
-
Customer Service Coordinator
5 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeAbout Our CompanyWe are dedicated to providing exceptional guest experiences through our valet parking services.As a leading provider in the hospitality industry, we take pride in our attention to detail and commitment to excellence.Job Description:The Assistant Guest Services Manager plays a critical role in ensuring the smooth operation of our valet...
-
Guest Experience Ambassador
13 hours ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeGreetings from Evolution Parking & Guest ServicesWe are a dynamic company dedicated to providing exceptional guest services, and we are now seeking a Guest Experience Ambassador to join our team.In this role, you will be responsible for delivering first-class customer service to guests, ensuring a seamless parking experience. You will work in a fast-paced...
-
Valet Services Coordinator
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob Title: Valet Services CoordinatorEstimated Salary: $45,000 - $60,000 per yearJob Summary: We are seeking a skilled and experienced Valet Services Coordinator to assist in the management of our valet operations.Provide exceptional customer service to guests, ensuring a friendly and professional environment.Assist the Guest Services Manager in coordinating...
-
Parking Operations Director Assistant
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeWe are looking for a highly motivated and experienced individual to join our team as an Assistant Guest Services Manager. As a key member of our team, you will assist the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations.Responsibilities:Greet and acknowledge all customers in a friendly, professional...
-
Valet Parking Manager Assistant
3 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeAbout UsEvolution Parking & Guest Services is proud to be a leader in the hospitality industry, providing exceptional valet parking and front door services for hotels and resorts nationwide. Our team is dedicated to delivering outstanding service to our clients and their guests.We are seeking an experienced Assistant Guest Services Manager to join our team....
-
Valet Parking Operations Coordinator
5 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeWe are seeking an experienced Valet Parking Operations Coordinator to join our team at Evolution Parking & Guest Services. As a key member of our team, you will be responsible for ensuring the highest level of service delivery to our clients.About the Role:Coordinate all activities related to valet operations, including ensuring each guest receives...
-
Valet Supervisor
4 weeks ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels, delivering exceptional guest experiences.
-
Parking Services Representative
1 day ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob OverviewEarn a competitive salary of $8-$8 USD per hour while working as a Valet Attendant for Evolution Parking & Guest Services. Our company offers a unique opportunity to work in the hotel industry, providing exceptional guest service and creating a memorable experience for our clients.ResponsibilitiesDeliver first-class customer service to guests in...
-
Valet Parking Attendant
4 weeks ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob OverviewEvolving the Future of Hospitality, One Guest at a Time.We are seeking a highly motivated and customer-focused Valet Parking Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will be responsible for delivering exceptional guest service in a professional, courteous, and efficient manner. If you're...
-
Parking Operations Supervisor
5 days ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeParking Operations Supervisor Job OpportunityThe estimated annual salary for this role is between $55,000 - $75,000.Job Overview: We are looking for a highly skilled Parking Operations Supervisor to oversee and coordinate the daily activities of our valet operations.Schedule and supervise staff to ensure adequate coverage and efficient workflow.Analyze...
-
Parking Service Expert
1 day ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeJob OverviewWe are seeking a skilled and courteous Valet Attendant to join our team at Evolution Parking & Guest Services. As a key member of our team, you will be responsible for delivering exceptional customer service to guests in a professional, efficient manner.Responsibilities:Assist arriving and departing guests by opening and closing doors, parking...
-
Valet Parking Team Lead
16 hours ago
Savannah, Georgia, United States Evolution Parking & Guest Services Full timeOverview:">Evolution Parking & Guest Services is seeking a highly skilled and motivated Valet Parking Team Lead to join our team. As a key member of our leadership team, you will assist the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations.">Responsibilities: ">">Supervise and coordinate daily operations,...