Customer Service Representative

2 weeks ago


Phoenix, Arizona, United States NESCO Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Nesco Resource. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate resolution of their inquiries and issues.

Key Responsibilities
  • Provide top-notch customer service and support to internal and external clients
  • Set up, maintain, and support client accounts for H&B and COBRA
  • Stay up-to-date on products and services offered by the Agency
  • Resolve problems in a timely and accurate manner to support client retention goals
  • Initiate and maintain accurate documentation related to client account setup and maintenance
  • Research and resolve product and service issues from the field and clients
  • Ensure the accuracy and integrity of client financial and insurance transactions
  • Establish and maintain positive relationships with insurance carriers and internal/external partners
  • Respond to inbound calls and place outbound calls as required
  • Maintain accurate records of internal and external communications
  • Comply with state and federal insurance regulations and insurance partner requirements
  • Utilize multiple software applications to respond to client inquiries
  • Perform data input, prioritize tasks, and maintain professional communication
  • Participate in product-related projects and training sessions as needed
Requirements
  • Bachelor's degree in Business, Finance, or related field
  • Minimum 1 year of insurance-related experience
  • Knowledge of insurance industry, customer service, and billing

Nesco Resource is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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