Visual Assistant Store Manager

7 days ago

Williamsville, Illinois, United States Chico's FAS Full time
Job Summary

The Assistant Store Manager - Visual is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.

Key Responsibilities
  • Performance Culture
    • Analyze sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, execute in-store business and sales strategies.
    • Establish and communicate clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
    • Control payroll and supply budget.
    • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
    • Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy.
    • Ensure compliance with all applicable laws, loss prevention policies, operating procedures and controls; conduct associate training to reinforce proper controls.
    • Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
    • Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
    • Develop a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
    • Train and coach to ensure selling team is fluent in all aspects of product knowledge on line and in store.
    • Train, coach and assist with locate fulfillment and selling.
  • Building High Performing Teams
    • Motivate and inspire store team, developing a shared vision while modeling core values.
    • Promote an inclusive, collaborative approach to problem-solving.
    • Communicate with store teams and Store Manager to effectively lead positive change.
    • Seek personal developmental opportunities and readily solicit feedback to build leadership skill set.
  • Customer Experience
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
    • Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
    • Ensure prompt resolution of customer concerns.
    • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
    • Ensure team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
  • Talent
    • Assist in recruiting, hiring and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, etc.
    • Assess and coach store team on performance.
    • In partnership with the SM, resolve human resources issues in a timely and effective manner.
    • Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
    • Ensure that store team adheres to all employment practices and policies.
Requirements
  • Education
    • High School diploma or equivalent
  • Experience
    • 2+ years of retail management experience preferred
  • Skills
    • Excellent communication, verbal, and written skills
    • Able to learn or adapt to technology provided by the company
    • Proven excellent customer service skills with statistical track record in all areas of sales and leadership
    • Strong organizational skills and ability to multi-task in a fast-paced environment
    • Strong leadership qualities, training and team building skills
    • Knowledge of administrative aspects of store operations
    • Able to communicate with customers and staff
  • Physical Requirements
    • Constant Walking/Standing % of 8-hour shift
    • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
    • Frequent Climbing- 34%-66% of 8-hour shift

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