Customer Service Representative
2 days ago
MCI helps clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Job Overview
We are seeking a highly motivated Customer Service Representative to join our team in Bay City, MI. This is an entry-level, on-site position where you will assist customers with new account setup, questions, and concerns, as well as process payments using the toll operations backoffice systems.
Responsibilities
* Be the face and smile of the toll collection operations at the facility offices in Bay City Michigan
* Assist customers with new account setup, questions, and concerns
* Process payments utilizing the toll operations backoffice systems
* Manage in-person customer related inquiries regarding toll activities, complaints, etc.
* Collaborate with customer service professionals to improve the overall customer experience
Requirements
* Must be 18 years of age or older
* High school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* Excellent organizational, written, and oral communication skills
* Ability to work shifts that will likely include weekends
* Cash handling experience on a computerized system
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
Benefits
* Competitive starting compensation: $15.00 / hour
* Paid time off and holidays
* Regular raises based on tenure and performance
* Opportunities for advancement and professional growth
* Fun, engaging work environment with a casual dress code
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