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Hospitality Representative

2 months ago

Rhinebeck, New York, United States Nuvance Health Full time

Job Summary:

Nuvance Health is a network of healthcare facilities seeking a skilled Guest Services Representative to provide exceptional customer service to patients, families, and visitors. As a key member of our team, you will be responsible for creating a welcoming and supportive environment, ensuring that every interaction is positive and memorable.

Key Responsibilities:

  • Guest Relations: Greet all guests entering the lobby with a sincere greeting, exhibiting proper guest relations skills, and a positive approachable attitude with every interaction.
  • Visitation Management: Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health visitation policies.
  • Confidentiality and Security: Adhere to all policies specific to visitor restrictions and patient confidentiality.
  • Transportation and Logistics: Proactively assist guests and visitors with transportation needs, as appropriate.
  • Facility Maintenance: Take the initiative to maintain a safe and attractive environment within the facility and immediate property.
  • Communication: Make non-emergent overhead announcements, when requested.
  • Team Collaboration: Establish and maintain efficient working relationships with supervisor, coworkers, and customers.

Requirements:

  • Education and Experience: High School Diploma or GED and six months customer service experience.
  • Language Skills: Ability to communicate in Spanish and/or Portuguese, a plus.
  • Technical Skills: Basic MS Outlook, Teams, and data entry skills.

Working Conditions:

  • Physical Demands: Significant manual skills/motor coordination & finger dexterity.
  • Occupational Risk: Little or no potential for occupational risk.
  • Effort and Weight: Sedentary/light effort, may exert up to 10 lbs. force.
  • Working Environment: Generally pleasant working conditions.

Nuvance Health is an Equal Opportunity Employer.