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Client Support Operations Associate

2 months ago

Raleigh, North Carolina, United States Brandstetter Carroll Full time
About the Role

As a Customer Operations Specialist at Brandstetter Carroll, you will play a pivotal role in enhancing our clients' experiences, ensuring seamless operations and satisfaction.

Key Responsibilities:
  • Manage customer inquiries and issues via various communication channels
  • Resolve customer complaints and concerns efficiently and professionally
  • Collaborate with internal teams to address complex customer challenges
  • Analyze customer feedback and recommend improvements to current processes
  • Maintain and develop expertise in our products and services
  • Meet or exceed customer satisfaction and performance metrics

Benefits:
  • Competitive salary package with bonus opportunities
  • Comprehensive training and development programs
  • Opportunities for career advancement and professional growth
  • A collaborative work environment that embraces change and innovation
  • Flexible working hours with remote work options
  • Access to cutting-edge technologies and tools
  • Recognition and rewards for outstanding performance
  • Extensive health coverage and wellness programs
  • Generous vacation and holiday policies
  • On-site parking and public transportation reimbursement
  • Regular team-building activities and social events

Requirements:
  • Minimum of 1 year experience in customer service or operations
  • Strong communication and problem-solving skills
  • Ability to thrive in a fast-paced environment and prioritize tasks effectively
  • Exceptional attention to detail and analytical skills
  • Proficient in handling confidential and sensitive customer information

Why Consider This Opportunity?
  • Contribute to customer satisfaction and loyalty
  • Collaborate with a skilled team of customer operations professionals
  • Experience a supportive and inclusive workplace
  • Enhance your skills and knowledge in customer operations
  • Advance your career in a company that prioritizes customer satisfaction and employee success