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Customer Service Ambassador

2 months ago

Tallahassee FL USA, United States OED Full time
Customer Care Representative

We are seeking a skilled Customer Care Representative to provide exceptional support to our valued customers. If you are passionate about delivering top-notch customer service and enjoy solving complex problems, this role is ideal for you.


Key Responsibilities:
  • Offer timely, professional, and empathetic responses to customer inquiries, ensuring a positive experience.
  • Provide detailed product information, troubleshoot issues, and resolve customer concerns efficiently, utilizing your problem-solving skills.
  • Maintain accurate records of all customer interactions and transactions, ensuring seamless communication.
  • Identify priority issues and escalate them to the appropriate teams for fast resolution, ensuring timely resolution.
  • Collaborate with internal teams to improve customer service processes and enhance product offerings, driving business growth.
  • Follow communication procedures, guidelines, and company policies to ensure consistent, high-quality service, upholding our brand reputation.

Requirements:
  • Strong verbal and written communication skills to interact effectively with customers, building trust and rapport.
  • Proven ability to resolve issues with a customer-focused approach, prioritizing customer satisfaction.
  • Ability to manage multiple tasks and priorities in a fast-paced environment, maintaining a high level of productivity.
  • High school diploma or equivalent; additional education or certifications in customer service are a plus, enhancing your skills and knowledge.

Benefits:
  • Competitive salary and benefits package, recognizing your value to the team.
  • Opportunities for professional growth and skill enhancement, supporting your career development.
  • Supportive, team-oriented work environment that promotes teamwork and personal development, fostering a positive work culture.