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Bilingual Patient Advocate

2 months ago

Manassas Park, United States Elevate Patient Financial Solutions Full time
Job Summary:

The purpose of this role is to connect uninsured hospital patients with programs that cover their medical expenses. As a Bilingual Patient Advocate, you will serve as a liaison between patients, hospitals, and government agencies.

Key Responsibilities:
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance.
  • Complete applications and follow through until approved.
  • Document cases accurately and timely in company and hospital systems.
  • Provide exceptional customer service and maintain a positive attitude.
  • Participate in ongoing trainings to stay up-to-date on government programs and regulations.
  • Maintain a structured and timely contact with applicants and government agencies.
  • Assist applicants with gathering reports or records, meeting appointment dates, and arranging transportation as needed.
  • Inform clients of approvals and denials in a timely manner.
  • Perform additional duties as assigned.
Requirements:
  • High School Diploma or GED preferred.
  • Prior hospital experience preferred.
  • Adaptability and critical thinking skills.
  • Proficient experience with Microsoft Office Suite, especially Excel and Outlook.
  • Effective communication and multitasking skills.
  • Ability to function in a fast-paced environment.
  • Fluency in English and Spanish.
Benefits:
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%.
  • 15 days of PTO and 7 paid holidays.
  • Pet insurance and employee referral bonus program.