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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.
Key Responsibilities- Communicate with customers directly in-person, via phone, and via email to resolve issues and provide support.
- Empathize with and prioritize customer needs to deliver exceptional customer experiences.
- Uphold company values and respect every customer interaction.
- Resolve issues and set appropriate expectations with customers in a timely and professional manner.
- Clearly understand and respond appropriately to customer issues, using logical and sound judgment to ensure the best possible outcome.
- Work a flexible full-time schedule, with the ability to adapt to changing priorities and deadlines.
- Perform tasks that may require standing, walking, and lifting up to 49 pounds, with or without reasonable accommodation.
Our customer service team is dedicated to delivering exceptional experiences for our customers. We are a diverse and inclusive team that empowers and supports our people to focus on customer happiness. Our goal is to reduce customer effort and provide expert insights to help customers get the best results quickly and efficiently.
Requirements- High school diploma or equivalent.
- Previous experience in customer service.
- Ability to effectively prioritize work time to ensure efficiency.
- Experience with Windows Operating Systems and Microsoft Outlook.
- Familiarity with multiple web browsers, database searching, and instant messenger tools.
- Bachelor's degree or equivalent work-related experience.
- Proficiency in verbal and written communication skills.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit.
