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**Studio Manager**, **Fitness Studio Director**, **Business Development Manager**, **Sales and Marketing Manager**, **Operations Manager**

2 months ago


Allen, Texas, United States CITYROW Full time
About the Role

The ideal candidate will oversee all studio functionality from sales to instructors, ensuring the studio meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, in-studio business performance, and member participation.

Key Responsibilities
  • Sales: Manage leads and converting them to members, implement sales process to schedule prospects into trying a class, generate personal sales and train Studio Team in sales, focus on engaging with all guests, selling memberships, class packages, and product offerings, supervise Studio Team Sales Representatives.
  • Marketing: Lead generation including grassroots marketing, social media marketing, and networking, strategically manage marketing campaigns to generate leads for the studio, own key marketing channels from ideation/planning/copywriting through to execution, run point on special events, activations, and partnerships, help promote CITYROW to new businesses with ongoing community outreach, manage in-studio marketing and maintenance.
  • Staffing: Hire and manage all aspects of staffing for the studio, including recruitment, hiring, training, and termination as necessary, supervise, discipline, and advise on pay and termination decisions related to Studio personnel, optimize and publish staff schedule monthly, handle all new hire paperwork and on-boarding, monitor class performance and communicate any schedule changes with the Studio Team.
  • Customer Service: Independently make decisions related to high-level customer service, resolve and attend to any client issues/requests, collect outstanding dues, respond to studio customer service inquiries.
  • Operations: Oversee daily operations of the studio, enforce CITYROW policies and procedures, proficiency in revenue reports, attendance reports, etc., ensure all forms, administrative supplies, and studio literature is stocked and visible, order and manage inventory of studio supplies and sales of merchandise, ensure cleanliness standards are met and maintained at all times, perform ongoing maintenance on studio space and equipment as needed, submit weekly, monthly, and quarterly studio revenue and goal reports, coordinate with any outside vendors when necessary, attend all applicable CITYROW training/meetings at Corporate or via telephone or web conferencing.
Requirements
  • Bachelor's degree in business management, hospitality, or related field.
  • 2+ years of retail/service sales or fitness sales experience.
  • Ability to manage and drive 2 revenue streams: memberships and retail.
  • Must have business knowledge and be focused on driving bottom-line revenue.
  • Must be fluent in English and have excellent communication and strong interpersonal skills.
  • Solid writing and grammar skills.
  • Trustworthy and ability to handle confidential information.
  • Ability to excel in a fast-changing, diverse environment.
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines.
  • Ability to work harmoniously with co-workers, clients, and the general public.
  • Proficient with computers and fitness studio software.
  • Must live in close proximity of the studio.
  • Full-time; weekend availability.