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Customer Service Ambassador

2 months ago

Middle River, Maryland, United States The Panther Group Full time

The Panther Group is seeking highly skilled professionals to fill the role of Customer Service Representative at our call center.

Main Responsibilities:

  • Enter customer information into our database system
  • Process payments and resolve customer inquiries
  • Guide customers through procedures related to payments, information updates, and enforcement of regulations

Key Responsibilities:

  • Handle customer telephone inquiries in a professional and courteous manner
  • Conduct account maintenance tasks to ensure accurate and up-to-date customer information
  • Investigate and resolve customer complaints and issues
  • Generate reports to track customer interactions and identify areas for improvement
  • File customer applications and documents accurately and efficiently
  • Maintain a professional demeanor while interacting with customers and colleagues

Requirements:

  • High School Diploma or equivalent
  • Prior experience in customer service or a related field
  • Proficiency in English and Spanish is a plus
  • Ability to work on a rotating weekend schedule