Patient Relations Coordinator
3 days ago
As a key member of our team, you will work closely with patients, families, and caregivers to address their needs, concerns, and feedback. Your excellent communication and interpersonal skills will enable you to build trust, rapport, and understanding among diverse groups, fostering a positive and inclusive environment.
Responsibilities:
• Serve as a primary point of contact for patients and families, responding to their inquiries and concerns in a timely and empathetic manner.
• Coordinate with healthcare teams to ensure seamless communication and delivery of patient-centered care.
• Investigate and resolve patient complaints and concerns in collaboration with management and other stakeholders.
• Develop and implement strategies to enhance patient satisfaction, engagement, and loyalty.
• Participate in quality improvement initiatives, contributing to process improvements and best practices.
What We Offer:
• Salary up to $17.00 per hour, depending on experience.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
Requirements:
• High school diploma or equivalent required.
• At least one year of customer service experience preferred.
• Excellent written and oral communication skills in English.
• Ability to work in a fast-paced environment and adapt to changing priorities.
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