Automotive Service Consultant

2 weeks ago


Hattiesburg, Mississippi, United States Toyota of Hattiesburg Full time
Job Overview

The Automotive Service Consultant plays a crucial role in delivering outstanding customer service by assisting clients in identifying their vehicle concerns and collaborating with technicians to ensure accurate repair solutions.

Key Responsibilities
  • Welcome customers and discuss their vehicle requirements.
  • Consult with technical staff regarding necessary repairs.
  • Inform clients about potential savings and warranty options.
  • Schedule service appointments for technicians.
  • Update customers on service changes and vehicle readiness.
  • Accurately document vehicle issues as reported by customers.
  • Recommend maintenance based on vehicle age, mileage, and history.
  • Prepare detailed estimates for labor and parts.
  • Establish follow-up timelines.
  • Monitor vehicle progress throughout the day and keep customers informed.
  • Ensure final invoices match the work completed.
  • Clearly explain all completed services and associated costs to customers.
Qualifications
  • Demonstrated ability to achieve high levels of customer satisfaction.
  • Previous experience in a service advisor or similar role is advantageous but not mandatory.
  • High energy and enthusiasm.
  • Commitment to a long-term career with a reputable organization.
  • Integrity in both personal and professional interactions.
  • Proficient computer skills and a willingness to learn new software.
Benefits
  • Medical Insurance
  • Dental Coverage
  • Vision Insurance
  • 401(k) Retirement Plan
  • Paid Training Opportunities
  • Paid Time Off
  • Holiday Compensation


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