Hotel Operations Manager

4 weeks ago


Fort Worth, Texas, United States Crescent Hotels & Resorts Full time
Job Title: Guest Experience Ambassador

Job Summary:

We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Crescent Hotels & Resorts. As a key member of our leadership team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our hotel standards are consistently met.

Key Responsibilities:

  • Lead by example and demonstrate a commitment to exceptional guest service
  • Manage and motivate the Food and Beverage and Rooms departments to ensure consistent compliance with hotel policies and brand standards
  • Operate as the Manager on Duty for the entire hotel during evening/scheduled shifts
  • Interview, hire, train, and develop team members to ensure they have the skills and knowledge needed to provide exceptional guest service
  • Ensure that all front-of-house staff, including telephone, front office, and guest services, provide service that meets brand standards
  • Manage the hotel's daily quality process, including associate improvement audits and brand standard audits
  • Field guest complaints and resolve issues in a timely and professional manner
  • Remain calm and alert during emergency situations and heavy hotel activity
  • Conduct daily standup meetings and provide feedback to team members
  • Work closely with the General Manager to establish and monitor brand standards and service levels

Requirements:

  • High school diploma required
  • Experience in hospitality management, preferably with a focus on guest service
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills

What We Offer:

Crescent Hotels & Resorts is committed to providing a positive and supportive work environment for our team members. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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