Hotel Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Crescent Hotels & Resorts. As a key member of our leadership team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our hotel standards are consistently met.
Key Responsibilities:
- Lead by example and demonstrate a commitment to exceptional guest service
- Manage and motivate the Food and Beverage and Rooms departments to ensure consistent compliance with hotel policies and brand standards
- Operate as the Manager on Duty for the entire hotel during evening/scheduled shifts
- Interview, hire, train, and develop team members to ensure they have the skills and knowledge needed to provide exceptional guest service
- Ensure that all front-of-house staff, including telephone, front office, and guest services, provide service that meets brand standards
- Manage the hotel's daily quality process, including associate improvement audits and brand standard audits
- Field guest complaints and resolve issues in a timely and professional manner
- Remain calm and alert during emergency situations and heavy hotel activity
- Conduct daily standup meetings and provide feedback to team members
- Work closely with the General Manager to establish and monitor brand standards and service levels
Requirements:
- High school diploma required
- Experience in hospitality management, preferably with a focus on guest service
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
What We Offer:
Crescent Hotels & Resorts is committed to providing a positive and supportive work environment for our team members. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
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