Xfinity Sales Consultant

1 day ago


Santa Cruz, California, United States Comcast Full time
Job Overview

At Comcast, we're innovating and leading in the media and technology industry. As a Fortune 40 leader, we offer a wide range of career opportunities across various locations and disciplines. Our team is passionate about revolutionizing industries and creating exceptional customer experiences. If you share our commitment to excellence and teamwork, this role may be the perfect fit for you.

Salary
Base Pay: $17.25
Total Target Compensation (Base Pay plus Targeted Commission): $24.94 (estimated)

Key Responsibilities
As a Retail Customer Experience Specialist, you'll work directly with customers in a retail location, evaluating their product needs and making recommendations. You'll also provide outstanding customer service, helping customers interpret account statements and pay bills in the store. Additionally, you'll answer customer questions, make changes to account data, upgrade service levels, and process general service requests. You'll act as a brand ambassador, promoting Comcast/Xfinity products and providing expert-level understanding and passion around technology. You'll maintain detailed sales product knowledge, including competitive information, and contribute to a fun and competitive environment that connects products and services to customers' everyday lifestyles.

Requirements
We're looking for individuals with a High School Diploma or equivalent and 2-5 years of related experience, preferably in consumer electronics/wireless retail sales. You should have excellent communication skills, be able to work a flexible schedule, and possess the ability to carry and/or lift 25-pound boxes. You'll also need to stand and move about the store constantly.

Benefits
Comcast offers best-in-class benefits, including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000, Paid Time Off, and a 401K Savings Plan with up to 6% dollar-to-dollar matching.

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