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Technical Support Specialist

2 months ago

Moreno Valley, California, United States syncreon Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at syncreon. As a Technical Support Specialist, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  • Implement standards established by the system and network engineering teams to support the plants in areas such as desktop, WAN, LAN, servers, and disaster recovery.
  • Provide second-level diagnostic support to the System and Network Engineering Teams and the Service Desk in supporting the plants.
  • Create and update work instructions for new tasks or modified existing tasks, ensuring all documentation is in the proper format and stored in the designated location.
  • Participate in global support on-call rotation to support various geographic syncreon plants and locations.
  • Monitor emails for alert notifications from the Service Desk and resolve or escalate as required.
  • Provide change management support during weekends when on call.
  • Adhere to syncreon's security process, proactively identifying security issues and escalating them to the TSS team lead or appropriate manager.
  • Provide onsite support for new site launches and server/network refreshes.
Requirements
  • Bachelor's degree in Computer Science or equivalent professional training and certifications.
  • Minimum of two years related work experience in a position with increasing responsibility and supervisory duties.
  • Solid attention to detail and ability to create and document process and procedures.
  • Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.
  • Ability to work in a demanding environment and handle stress in a positive manner, maintaining a high degree of confidentiality.
  • Excellent organizational and problem-solving skills.
  • Ability to handle multiple tasks.
  • Strong written and verbal skills in English.
  • Strong understanding and working knowledge of desktop hardware, operating systems, and software.
  • Good understanding of network systems and protocols as well as server hardware and operating systems.
About syncreon

At syncreon, we partner with customers to provide specialized logistics, operational excellence, and value-added solutions in various industries. We specialize in designing and operating supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies.

We have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development, and superb career opportunities.