Assistant General Manager

4 days ago


Lynnwood, Washington, United States Marriott Full time
Job Title: Assistant General Manager

Marriott is seeking an experienced Assistant General Manager to oversee the overall management and operation of our hotel.

Key Responsibilities:
  • Assist and respond to guests in a friendly and positive fashion, providing the highest level of service.
  • Address guest needs and concerns in a proactive and effective manner.
  • Set a strong example for other associates through exemplary guest service.
  • Work with the sales team to ensure the needs of negotiated accounts and groups are met.
  • Communicate the needs of clients as identified on Group Resumes and BEOs to appropriate hotel staff.
  • Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
  • Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
  • Utilize the CSM procurement system effectively and adhere to the approved vendor network for purchasing.
  • Assist with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM's Internal Accounting Audit.
  • Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.
  • Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
  • Ensure the new hire training process effectively prepares new team members for their positions.
  • Implement new CSM and brand training initiatives in a timely manner.
  • Utilize training resources effectively and ensure all training requirements are met.
  • Responsible for effectively interviewing, hiring, coaching, and developing hotel associates.
  • Prepare and conduct annual employee reviews in a timely manner.
  • Address performance issues accordingly and take appropriate corrective action to hold employees accountable.
  • Motivate hotel staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
  • Effectively address areas for improvement determined by CSM's annual Associate Opinion Survey and communicate results from the survey to the hotel staff in a timely manner.
  • Promote fair treatment and open door policies with all associates.
  • Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
  • Demonstrate clear and effective written and verbal skills.
  • Promote a productive, professional, and collaborative work environment.
  • Provide clear direction to the hotel team.
  • Play an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
  • Lead and participate in monthly Safety Committee Meetings.
  • Assist in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state, and federal regulations.
  • Ensure a clean and safe work environment.
  • Understand the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
  • Complete CSM incident reports and follow up within the appropriate time frame.
  • Assist in promoting corporate safety programs and initiatives.
  • Ensure OSHA/SDS Management and Compliance.
Requirements:
  • 3-5+ years of progressive hotel management experience required.
  • Must be able to manage multiple hotel and corporate priorities in a fast-paced environment.
  • Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem-solve with all.
  • Must possess strong leadership skills.
Benefits:

CSM is proud to offer a comprehensive benefits program that includes health and wellness resources, income protection, and retirement planning.

CSM provides and pays for benefits such as basic life insurance, accidental death and dismemberment (AD&D) insurance, and disability insurance.

As a full-time CSM employee, you are eligible to enroll in benefits such as medical, dental, and vision insurance, flexible spending accounts, tuition reimbursement, and additional insurance options.

CSM offers a 401(k) retirement savings plan that allows you to save between 1% and 75% of eligible compensation through pre-tax and/or Roth 401(k) after-tax payroll deductions with a safe-harbor matching contribution.

The salary range for this position is $70,000 to $75,000 annually.



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