Assistant General Manager

1 week ago

Lynnwood, Washington, United States CSM Corporation Full time
Job Summary

This is a challenging and rewarding role that requires a strong leader to assist in the overall management and operation of the hotel. The ideal candidate will have excellent leadership skills, be able to drive revenue and maximize profit, and ensure quality service to guests.

Key Responsibilities
  • Assist in the overall management and operation of the hotel
  • Use leadership skills to drive revenue and maximize profit
  • Ensure quality service to guests
  • Manage assigned staff to achieve overall financial results, guest satisfaction, and positive employee relations
  • Address guest needs and concerns in a proactive and effective manner
  • Set a strong example for other associates through exemplary guest service
  • Work with sales team to ensure needs of negotiated accounts and groups are met
  • Communicate the needs of clients to appropriate hotel staff
  • Encourage Guest Services Associates to pass on leads and referrals to the Sales Team
  • Work with the General Manager to identify potential obstacles to exemplary service
  • Use available tools and knowledge to suggest ideas to maximize guest satisfaction scores
  • Communicate results from guest satisfaction surveys with hotel team and address needs and trends
  • Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability
  • Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll
  • Adjust expenditures according to fluctuating business needs in a timely manner
  • Utilize the CSM procurement system effectively and adhere to the approved vendor network for purchasing
  • Assist with assigned accounting tasks with emphasis on following accounting procedures
  • Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources
  • Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records
  • Ensure the new hire training process effectively prepares new team members for their positions
  • Implement new CSM and brand training initiatives in a timely manner
  • Utilize training resources effectively and ensure all training requirements are met
  • Responsible for effectively interviewing, hiring, coaching, and developing hotel associates
  • Prepare and conduct annual employee reviews in a timely manner
  • Address performance issues accordingly and take appropriate corrective action to hold employees accountable
  • Motivate hotel staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
  • Effectively address areas for improvement determined by CSM's annual Associate Opinion Survey and communicate results to the hotel staff in a timely manner
  • Promote fair treatment and open door policies with all associates
  • Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs
  • Demonstrate clear and effective written and verbal skills
  • Promote a productive, professional, and collaborative work environment
  • Provide clear direction to the hotel team
  • Play an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs
  • Lead and participate in monthly Safety Committee Meetings
  • Assist in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state, and federal regulations
  • Ensure a clean and safe work environment
  • Understand the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy
  • Complete CSM incident reports and follow up within appropriate time frame
  • Assist in promoting corporate safety programs and initiatives
  • Ensure OSHA/SDS Management and Compliance
Requirements
  • High school diploma or GED required
  • College degree or equivalent experience required
  • Prefer multi-department knowledge/experience
  • Should possess strong leadership skills
  • Outstanding organizational skills, the ability to quickly identify priorities, and flexibility in assuming additional responsibilities and goals according to the needs of the hotel are essential to the position

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